Axios practice what they teach with new ITIL education
Axios Systems (www.axiossystems.com) has begun taking bookings for IT Infrastructure Library (ITIL®) courses from organizations as far away as the USA and the Far East after succeeding in getting 100% of its own front line staff qualified on the internationally accepted guidelines for Best Practice in IT Service Management, the company announced.
The move into external training follows several years of running courses to ensure all customer-facing employees at the global Help Desk and ITSM software firm are trained to at least ITIL® Foundation standard. Axios is authorized by independent worldwide IT examination provider EXIN to deliver these courses.
“It is a basic business principle at Axios Systems that everyone who has direct contact with customers must be fluent in ITIL® since the Library is at the heart of our core solution, assyst,” said Consultant Kai Berney of Axios Global Services. “The solution has been built from inception around ITIL® processes. Extending our training courses to external organizations is a logical extension of our central adherence to ITSM Best Practice and emphasizes our commitment to professionalism in everything we do.”
Benefits gained by public and private sector organizations by sending delegates on these courses include achieving greater cost-efficiency of their IT systems by harnessing ITIL® theory and practice, and giving staff relevant additional skills, he added. Staff benefited through becoming more marketable and learning a common, internationally accepted framework.
The value recognition and increasing acceptance of ITIL® is a trend confirmed in recent research by industry analysts Gartner who stated:"Its consistent, integrated approach and standard vocabulary are valuable contributions to IT service management, as shown by the increasing level of adoption". *
Axios has already trained employees of a dozen different organizations in the UK, the USA and Switzerland, and has bookings from companies in the Middle and Far East, Kai added.
Organizations do not need to be an Axios customer in order to take advantage of its ITIL® training programme. Courses can be arranged for up to 12 people at a time.
“Most of our training is carried out at customers’ own sites, which keeps costs down and gives them the flexibility to hold courses when it suits them best,” Kai said.
Customer-facing staff in all 11 Axios offices in nine countries, including Cyprus and Australia, must undertake the three day course and obtain the ITIL® Foundation badge.
In addition, all UK-based consultants who deal directly with customers are qualified to ITIL® Service Manager standard. To do so they must have had at least three years of delivering ITIL®-aligned solutions and passed two three hour exams following two weeks of intense training.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.