Axios launch next generation of web self-service

Axios launch next generation of web self-service
03/11/2003

assystNET will offer advanced web self service capabilities to end-users of assyst customers and will be showcased at the itSMF Annual Conference in Brighton, UK this month. 

 

Tasos Symeonides, Managing Director of Axios Systems, said "Our next generation assystNET solution is the result of innovative thinking, combined with collaboration between our customers and prospects". He continued "assystNET will offer assyst customers the ability to take end-user interaction to the next level." 

 

assyst is a Help Desk & IT Service Management solution supporting all IT Infrastructure Library (ITIL®) disciplines in a single consolidated out-of-the-box product. Placed at the hub of IT operations, assyst brings an unprecedented level of cohesiveness to IT Service Management. 

 

assystNET will add further value to assyst, by offering end-users an easy-to-use advanced web user interface for performing tasks such as assisted incident logging, email prompted authorizations and proactive issue awareness. As well as offering this exciting functionality to new clients, assystNET will be made available through a managed migration path to the many millions of end users currently supported by assyst client organizations across the world. 

 

Web self-service in IT Service Management continues to be a key enabler for cost reduction, a view endorsed by industry analysts Gartner - "Web based self-service support has the potential to reduce the cost of supporting customers while improving customer relationships through more personalized services." 

 

Ian Elrick, Product Development Manager for assyst, said "We are entering a new era of IT Support, and assystNET is innovative in its proactive information provision. End-users are instantly aware of all issues relevant to them. Add to that the collaborative features such as the Message Centre, and we believe we have developed a winning solution." 

 

Axios' customers and prospects are keen to realise the benefits the new solution will bring. Gillian Chavasse, Service Desk Manager at the Miller Group ( the UK's largest privately owned property development, housebuilding and construction services company) said, "We have seen assystNET and are very excited - assystNET will provide empowerment via the web to our end-users whilst reducing overall call volume to the Service Desk." 

 

 

Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.

 

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