Axios generates electricity business from EU newcomer
The switch to Axios Systems’ award-winning assyst product in order to upgrade the EAC’s internal IT support systems is seen as particularly important in the build-up to Cyprus’ accession to the European Union on 1 May following six years of negotiations.
For the first time the Authority will be able to offer a centralised service desk to all its users. Some 95% of calls will be routed to the central desk in the capital , Nicosia (Lefkosia), but assyst’s flexibility means that several small call handling units can still operate in remote regions.
assyst is used by several hundred blue chip private and public sector organisations around the world, including other utility companies in the UK, the Netherlands and North America.
Ailsa Symeonides, Sales and Marketing Director of Axios Systems, commented: "We are very pleased to have been chosen by the EAC to help further improve the efficiency of its IT systems and the service it offers customers, especially when it is about to join the EU."
"The implementation of assyst will bring its IT procedures and processes more into line with other European nations, making it easier for the EAC to deal with the new competitive environment created by Cyprus’ membership."
The Authority’s IT Manager, Mr Antonis Valinides, added: "We needed a company which would listen to our needs and deliver on its promises. Customer service is increasingly important for us and use of the upgraded IT Service Management solution will drive this forward."
The EAC generates, transmits and distributes electricity to around some 800,000 people. It will use assyst first to handle incident management, and then incorporate modules to improve its asset, configuration and change management capabilities. This will replace a number of different systems used by various service desks around the island.
assyst is an integrated, out-of-the-box solution which supports all disciplines of the IT Infrastructure Library (ITIL®) - internationally accepted guidelines for Best Practice in IT Service Management. It allows customers to manage and control effectively their IT systems, log and track incidents, and uncover the causes of underlying problems.
Axios, which has its global headquarters in Edinburgh, Scotland, also has offices in Belgium, France, Germany, the Netherlands, the United States, Canada and Australia.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.