Axios gains top marks from Belgian university
The Catholic University of Louvain (UCL), which is merging seven IT service desks into a single unit, will use assyst as its central tool. It will initially implement Incident Management to deal with calls from 5,000 staff and 20,000 students, and Configuration Management to improve management of its computer assets.
A self-service portal with automatic user authentication will also be installed to support end-users.
UCL, which comprises ten different faculties in Louvain-La-Neuve and Brussels, previously used various software packages developed in-house. It will later implement assyst's Problem, Change and Service Level Management modules.
Jean-Luc Martou, IS support manager at UCL, said the move was aimed at improving the quality of service provided to staff and students.
Axios Systems (www.axiossystems.com) opened an office in Brussels in 2002 but this is its first business in the country's education sector. Philip Claeys of Axios commented: "We see a great deal more potential for assyst in universities and colleges in Belgium and the rest of Europe. Higher education institutions are particularly heavy users of IT and stand to gain major benefits from better IT Service Management."
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.