Axios celebrates global first for BS15000 certification
Axios’ accreditation was immediately applauded by the itSMF, which established the certification scheme to promote adoption of an integrated set of processes for the effective management and delivery of quality IT services to meet business and customer needs.
BS15000 is the first worldwide standard specifically aimed at IT Service Management (ITSM) and is based on the IT Infrastructure Library (ITIL®), the internationally accepted Best Practice framework. The certification scheme was launched last year to provide independent verification against this standard.
“We are extremely proud to be the first organization in the world to successfully gain certification against this standard,” said Tasos Symeonides, Managing Director of Axios Systems. “This affirms our commitment to Best Practice in ITSM and is a clear demonstration that we practice what we preach.”
The certificate is valid for three years, with adherence to be reviewed every six months. Colin Rudd, Chair of the itSMF’s BS15000 Certification Committee, commented: “The standard is very demanding in its requirements of IT service providers. It is incredible that Axios has been able to demonstrate such a high level of process maturity so soon. This far exceeds our expectation and we hope many other organizations will follow its excellent example.”
He went on: “Although the standard and scheme have been developed in Britain, attention is not confined to there. Enthusiasm is global with organizations in India, Australia, the U.S. and the Far East also actively working towards the standard and certification. This is a major accomplishment for Axios and demonstrates its commitment to service quality.”
The itSMF, an independent, not for profit organization, is the leading player in the Service Management industry and represents thousands of organizations worldwide. It has chapters in most major European countries, the U.S., Japan, Canada, Australia and South Africa. One of its main aims is to support and influence the development of best practice standards and guidelines for IT service management, such as ITIL®.
The BS15000 standard is creating considerable international interest in the IT Service Management field. Industry analysts Gartner predict a bright future for end-user enterprises. According to Simon Mingay, Research VP at Gartner, "The standard provides a baseline against which the internal IS organization can demonstrate to the business that its service delivery processes represent best practice and are performing well.” The international importance of BS15000 cannot be underestimated, Mingay stated: “It is likely that BS15000 will be put forward to the International Organization for Standardization (ISO) for it to become an ISO standard in its own right or as part of ISO 9001.”
Key to achieving this success was the internal utilization of assyst – Axios Systems core software solution. The assyst Help Desk & ITSM solution supports all ITIL® disciplines in a single consolidated out-of-the-box product.
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.