Axios Appoints Former Service Desk Institute Director to Drive Global Growth

Axios Appoints Former Service Desk Institute Director to Drive Global Growth

In this role, Rae will advise companies around the world on how to get the most out of ITSM. His remit will include leading the company’s dedicated team of consultants and trainers that provides Best Practice and consulting services to its customers. By leveraging his 25 years of industry experience, he will work with his team to offer organizations across the globe the very best advice and practical help on how to maximize their ITSM investments and implement optimum solutions. 


Rae is the latest in a series of senior appointments made by Axios to strengthen its global management team and accelerate international growth. Axios has recently hired Graeme McKenzie as head of global sales and Bob Lawson was appointed head of global marketing last year. 


He joins from the Service Desk Institute (formerly the Help Desk Institute), where he was head of consulting and instrumental in driving Best Practice throughout the service industry, providing consultation, training and accreditation to companies of all sizes. With over two decades’ experience in the IT service management and call centre industries, he is one of the leading voices in ITSM. He also founded and drove the Service Futures Group (SFG), a joint initiative between the Service Desk Institute and itSMF, which provides regular industry analysis and information to the ITSM community. Rae also gained significant experience running independent ITSM consultancy e2e Customer Services for over 10 years. 


Barclay Rae said, “I look forward to drawing on my commercial and industry experience to drive Axios’ services business forward globally as a total ITSM solutions provider. This will allow us to help companies around the world deliver and demonstrate value from their IT, using Best Practice. With a strong team and an excellent reputation for outstanding customer service, I believe the company is well placed to capitalize on international opportunities and realize its global ambitions.” 


Tasos Symeonides, CEO, Axios Systems said, “With Barclay’s extensive experience and reputation in the industry, we are confident that he will help cement our international standing as one of the leading ITSM companies. We are pleased to have one of the best in the business join our team to build on our successes and grow market share.”