assyst by Axios Systems provides the Express route to IT Service Management success

assyst by Axios Systems provides the Express route to IT Service Management success
16/03/2010

Deal with Leading Supplier of Business Essentials further expands Axios Systems’ Asia Pacific Footprint

 

Axios Systems, the world’s leading provider of IT Service Management (ITSM) software, announces another new win with Corporate Express Australia Limited, one of Australia’s leading single source suppliers of office essentials and solutions, who have chosen assyst as their enterprise IT Service Management solution.

 

The recent deal with Corporate Express expands on an already impressive portfolio of retail organizations using assyst, such as Shop Direct Group and Kingfisher in the UK, and Canadian Tire in Canada.

 

The win also adds to Axios’ success in Australia with new customers such as M2 Telecommunications, Secure Parking and the Institute for Molecular Bioscience from the University of Queensland coming on board in late 2009.

 

Corporate Express Australia Limited is an ASX listed company with a turnover of approximately AUD $1.3 billion in 2008. Corporate Express has become one of Australia’s leading single source suppliers of office essentials and solutions.

 

Corporate Express’ online ordering system NetXpress supports over 65% of their business and over 280,000 users. Internally, Corporate Express service a large number of employees and the organization also provides IT services to their own customers as part of their impressive portfolio. Its other core offerings include the supply of office products, office furniture, print management, promotional items, canteen and catering goods, promotional marketing and safety and janitorial supplies.

 

There are approximately 2600 internal IT users and 1500 external customers, who will also now be supported by the assyst software.

 

Corporate Express chose assyst to replace HP Service Desk. assyst by Axios Systems has the ability to service the organization’s many customer service groups, and has the scalability to grow with the company moving forward.

 

The organization is currently implementing Change and Configuration Management with multiple interfaces to IT systems and management platforms for Configuration Item data, and for the automation of managing incidents that are created through proactive monitoring platforms.

 

Phase one of the implementation also incorporates Incident Management for the internal Service Desk and the NetXpress Service Desk, supporting all internal IT users and external NetXpress customers. This will be followed by adding the required ITSM platform for the IT Solutions (ITS) group into assyst, for the purposes of enabling greater process efficiency and effectiveness.

 

Garry Whatley, CIO of Corporate Express says, “The speed and simplicity in which we were able to implement the solution was impressive. We were hamstrung with our previous service delivery tool in rolling out our ITIL® process journey. I’m highly confident now that we not only have the right tool in place to accelerate our service delivery objectives but also one that will ensure we are able to raise the bar across the entire service delivery portfolio for our internal and external customer base.”

 

Andros Symeonides, Senior VP Business Development at Axios Systems says, “Corporate Express is an evolving company who will certainly reap the benefits of an integrated IT Service Management solution such as assyst. We are extremely proud to have an association with such a dynamic, expanding business as part of our customer base.”

 

About Axios Systems

 

For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.

 

Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.

 

An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.

 

For more information, please visit our website at www.axiossystems.com

Press Contact: pr@axiossystems.com

Author: