Agricultural co-operative gives Axios more growth in USA
The diversified energy, grains and foods company has installed the solution at its central Service Desk in St Paul, Minnesota to serve three amalgamated IT departments.
The Fortune 500 organization selected Axios Systems (www.axiossystems.com) after searching for a platform which best supported the IT Infrastructure Library (ITIL®), internationally accepted guidelines for Best Practice in ITSM.
“We compared assyst with other products including Remedy and HP and concluded that assyst was the best choice,” said Susan Tigner, IT Services Manager. “This was partly because it was designed from inception with ITIL® at its heart rather than just fitted around it. We concluded that it was the most cost-effective solution, could be implemented in a reasonably short period, and that since the software is scalable, could develop with us as we continue to grow.”
The Service Desk provides a central help facility for 2,700 widely spread internal users. CHS has initially implemented the solution’s Incident Management module and is looking to add Change Management and Auto-Discovery capabilities which link hardware and software to users.
CHS is owned by farmers, ranchers and co-operatives from the Great Lakes to the Pacific Northwest and from the Canadian border to Texas, as well as by thousands of preferred stockholders. It provides products and services ranging from grain marketing to food processing, operates petroleum refineries and pipelines, and markets and distributes Cenex ® brand energy products. Its net sales in fiscal 2004 totalled $10.9 billion.
“We wanted a single repository for information, to know what the issues were and handle them consistently across the enterprise in a cost-effective manner,” Tigner added. “The Axios solution will allow us to aggressively manage the cost of our IT services and achieve better utilization of all resources.”
Ross McIntosh, Vice-President for Axios’ Systems North America which has its headquarters in Herndon, Virginia, commented: “We are delighted that a company which produces and processes so many essential resources, used around the world, has decided that assyst can help it grow even further. This is another major event in a bumper crop of recent business wins for us in North America.”
Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.