ITAM Analyst

Edinburgh, United Kingdom
Reports to: 
Head of Development
Reference : 
Closing Date: 
Thursday, November 30, 2017
Skill Area: 
Software Development

Axios Systems is an international IT Service Management software company headquartered in Edinburgh with offices across Europe, North America & Asia Pacific and has strategic partnerships worldwide. 
Axios Systems develop, implement and support assyst ITSM and assyst ITAM, our sophisticated, high-value, business software solutions. We specialise in delivering Help Desk and IT Service and Asset Management solutions to large blue-chip organisations and to the public sector.
Department remit
To provide world-class support for the assyst ITAM product suite. Successful candidates will likely be working as an analyst or implementation consultant for an established ITAM Vendor or for a partner who implements one of these solutions.
The role will require a candidate who has a solid breath of knowledge over the following subject areas; Hardware and Software Asset Management, IT Automations and Performance Monitoring.
Job responsibilities 
Liaise with Professional Services, Sales and Marketing stakeholders to understand business drivers and identify system requirements
Identify real business needs from suggestions and request 
Collaborate closely throughout the development process with colleagues
Agree on the most appropriate solution while taking into account both product evolution and customer needs
Capture clear and concise acceptance criteria for product enhancements
Work with the Problem Management team to identify and record identified defects
Participate as a project resource as and when required for customer implementations
Liaise with 2nd and 3rd line support and facilitate remote sessions with customers and development teams as and when required
Build knowledge of assyst ITAM and share with peers
Essential Skills and experience
A minimum of 3+ years working in the ITAM services/consulting industry with Enterprise level applications
The candidate will have been involved or worked very closely with the technical team to install and configure the solution on a number of sites.
Good experience in all areas of ITAM/SLAM including:
o A solid understanding of software licensing including being comfortable explaining license compliance to customers
o Patch management 
o Automated software deployment
o System Monitoring and Alerting (Event Management)
The confidence, comfort and instinct required to interact with and drive consensus across multiple stakeholders, including executives.
A customer-oriented personality exhibiting professionalism and enthusiasm at all times 
Good written and verbal communications and interpersonal skills
A strong technical mind with the ability to quickly extract, synthesize, and relay, key information from multiple sources without becoming overwhelmed
Strong technical background with the ability to discuss architecture, hardware and software 
The ability to quickly learn new concepts and technologies and convert them into customer solutions 
Ability to work quickly and accurately to meet tight timescales 
An analytical, detail oriented, approach and thought process 
The ability to work independently with minimal supervision as well as being part of a team
Ability to work under pressure and be able to context-switch between projects as required
A solid understanding of computer networking
Desirable Skills and experience
Computing degree (BSc, MSc), or equivalent 
Experience of capturing non-functional requirements
ITIL® V2 / V3 Foundations Certification preferred 
Strong project and time management skills, including handling multiple assignments from conception to completion simultaneously and on deadline. 
Microsoft Networking Fundamentals 098-366, Microsoft Security Fundamentals 098-367 or similar
Practical experience with Oracle MySQL 
Windows and Linux administrative experience



+44 (0) 131 220 4748


+44 (0) 131 220 4281


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