Axios ResourcesTaking ITSM to the next level

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Reports

   
   
2017 Enterprise Service Desk Software Vendor Landscape
Axios Systems has been positioned as a Champion in the Info-Tech 2017 Enterprise Service Desk Software Vendor Landscape. Read the report to find out why.
   
Axios Systems positioned in the 2016 Gartner MQ
Gartner’s 2016 Magic Quadrant research profiles the key enterprise vendors to help I&O leaders make better selections..

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Podcasts

   
ESM podcasts: implement service management beyond IT
Build an ESM program: Whether you prefer a podcast or PDF guide, discover a collection of great resources for extending service management outside IT.
   
ITSM podcasts: build an IT business case, maximize user feedback, etc.
Uncover the latest in how to build an effective IT business case and improve your service delivery by downloading a selection of our podcasts or whitepaper PDFs.
   
Podcast: The secrets to integrating ITSM and ITAM
Check out this mini podcast designed to introduce you to the ITSM-ITAM integration process. Discover how ITAM and ITSM bring out the best in business value.
   
Strengthen your business with effective customer experience
Practical advice on how you can drive satisfaction with great customer experience.
   
ITSM podcasts: build an IT business case, maximize user feedback, etc.
Get the right ITSM support: Whether you prefer a podcast or PDF guide, discover a collection of great ITSM resources, including advice for an IT business case.

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Case Studies

   
Cloetta Case Study
Cloetta centralizes its service management globally with assyt.
   
Emirates Advanced Investment Group (EAIG) Case Study
How a shared services model delivered 60% efficiency and 40% satisfaction improvements to the Emirates Advanced Investment Group.
   
Dubai Courts Case Study
Dubai Courts increases IT effectiveness by 60% and delivers 75% satisfaction improvement by implementing assyst from Axios Systems.
   
Plains Midstream Canada Case Study
Plains Midstream Canada transforms Information Services and improves customer satisfaction with assyst.
   
City and County of Swansea Case Study
Remedy replaced and assyst implemented throughout the Council in only 106 days.
   
University Of Canterbury Case Study
University of Canterbury Enables Efficiency for Students and Staff with assyst.
   
Scottish Government Case Study
The Scottish Government: Driving innovation by leveraging Enterprise Service Management.
   
Brussels Regional Informatics Centre (BRIC) Case Study
The BRIC service desk achieves ITIL compliance and increases customer satisfaction for more than 30,000 users with assyst.
   
Wildberries Case Study
Wildberries improve support processes across many departments of the business including IT, Maintenance, Logistics, Accounting and HR, achieving increased efficiency and improved quality of service with assyst..
   
The Forestry Commission Case Study
The Forestry Commission transforms service delivery across all functions while increasing customer satisfaction with assyst from Axios Systems.
   
Xentrall Shared Services Case Study
Xentrall Shared Services increase customer satisfaction and shift practically all electronic requests from email to self-service within a year with the assyst self-service portal.
   
Mohawk Industries Case Study
Mohawk increases first line resolution and improves customer service for its 35,000 employees with Axios assyst.
   
SRUC Case Study
IT and non-IT departments at SRUC use assyst to manage their processes more efficiently and produce meaningful management reports.
   
Hull City Council Case Study
Council frees up a third of its storage capacity, shifts 78% of call logging online, lowers costs and boosts internal and external service levels.
   
Large UK Online Retailer Case Study
assyst helps a global retailer gain a £3.1million benefit to the business through the tracking and facilitation of over 500 customer-focused service improvements from cost saving and customer retention, to increased orders..
   
Fife Council Case Study
Local Authority Helps Business Users Help Themselves: Fife Council achieve an 83% reduction in missed calls, and save over 763 staff hours per month with the help of the assyst self-service portal.
   
East Riding of Yorkshire Council Case Study
East Riding of Yorkshire Council transformed its IT Services from under-performing to award-winning with the help of assyst.
   
Dudley Metropolitan Borough Council Case Study
Dudley MBC purchased Axios Systems' IT Service Management (ITSM) solution, assyst, in 2003. assyst was selected for both its value for money and the functionality which would provide Dudley MBC with the ability to develop processes themselves.
   
Allied Bakeries Case Study
Allied Bakeries achieve increased visibility of IT infrastructure and the introduction of integrated Change Management whilst effectively monitoring SLAs for increased productivity, all through assyst from Axios Systems.
   
M.video Case Study
Leading Russian retailer mitigates risks and automates business processes with assyst.
   
Onlanta Case Study
Onlanta cuts customer go-live time by more than 70%, achieving over $1 million annual revenue increase..
   
Home Properties Case Study
Manual service requests fall 30% after Home Properties adopts assyst self-service solution.
   
Saudi Hollandi Bank Case Study
Saudi Hollandi make IT an enabler of a future business vision while increasing IT capacity and allowing a focus on innovation with assyst.
   
Saudi Arabia Investment Bank Case Study
Saudi Arabia’s fastest growing bank achieve efficiencies through switching their ITSM solution to Axios assyst.
   
Gulf News Case Study
With increased automation and visibility of IT services through assyst, Gulf News were able to reduce the number of incidents by 43% per week and provide support for 20% more business users without increasing the number of support staff..
   
Arab Bank Case Study
assyst by Axios Systems enables Arab Bank to lead IT trends in its region with a modern ITIL®-based IT Service Management solution.
   
Prosystems IT Case Study
With the help of the strongly ITIL®-based processes of assyst, Prosystems IT can now prove to their customers that they apply best practice ITSM principles..
   
KSB Case Study
KSB sets new benchmarks for customer service with assyst, managing 2,500 incidents each month in multiple languages through an ƒITIL® aligned solution.
   
FIS KORDOBA Case Study
assyst enables leading financial IT software producer to carry out 1,000 incident-related actions per day through a transparent and easy-to-use service.
   
DEKRA Case Study
When Europe’s leading vehicle safety organization wanted to move its IT Service Management system into top gear, it was no accident that it chose Axios Systems to provide it..
   
Leaf Case Study
Leaf enjoys a seamless migration from HP tool to working assyst solution to provide an enhanced knowledge base and the ability to use the same ITIL® out-of-the-box solution across all countries, whilst at the same time reducing IT costs through better management and consolidation of IT resources.
   
Department of Conservation Case Study
Department streamlines Shared Services with assyst Service Catalogue within 12 weeks.
   
Corrs Chambers Westgarth Case Study
Leading Australian law firm select assyst by Axios Systems to streamline IT Service Management processes, supporting over 1000 end users across 4 geographically dispersed sites .
   
Student Loans Company Case Study
The Student Loans Company achieved considerable process and cost efficiencies through optimal use of the assyst CMDB and latest version functionality.

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Whitepapers

   
How to build a social service desk
Practical advice on how you can make Social IT work for your organization.
   
IT Resource Performance Management (IT RPM) Whitepaper
Augment IT processes and make IT more people-oriented with IT Resource Performance Management. Download our whitepaper to discover more.
   
Making IT Collaboration Work – Briefing Paper
Practical advice on how you can make IT collaboration work for your organization.
   
5 Minute Briefing: Social Knowledge Management
How to capture and curate the IT knowledge that is already flowing around your organization.
   
5 Minute Briefing: Gamification in Service Management
Briefing paper: The what, why and how of gamification in service management.
   
5 actions to improve IT customer feedback
Build your leadership legacy by optimizing user engagement. Create a winning strategy for receiving, measuring and acting upon IT customer feedback.
   
8 key challenges for the service desk in 2015 whitepaper
We look at the top issues that service desk managers are facing over the next year.
   
IT Asset Management: the No. 1 investment you must make this year
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? Fortify data protection with a unified ITAM-ITSM strategy.
   
ITSM Whitepaper: A Practical Guide to Integrating ITSM & ITAM
Promote collaboration between service management and asset management to increase productivity, mitigate risks and reduce costs.
   
How-to guide: Building a business case for IT investment
We look at how you can build an effective business case for an IT investment.
   
Migrating to a new ITSM platform: 7 steps for success
Learn how to switch to a brand new ITSM solution in just 7 steps. Download our latest whitepaper to find out more.
   
ITSM Whitepaper: Implementing Enterprise Service Management
Implement service management in HR, Facilities Management, Procurement, Legal and other non-IT service domains.
   
The role of relationships in enterprise service management
Read Stephen Mann and Rebecca Beach’s views on how and why relationship-building is key to successful enterprise service management. Published by Axios Systems.
   
The role of communication in enterprise service management
Read Stephen Mann and Rebecca Beach’s views on how and why clear communication is key to successful enterprise service management. Published by Axios Systems.
   
Building a bridge of trust in Enterprise Service Management
Read Stephen Mann and Rebecca Beach’s views on how and why a foundation of trust is key to successful Enterprise Service Management. Published by Axios Systems.
   
Whitepaper: Enterprise Service Management
Find out about the rise of Enterprise Service Management, its benefits, opportunities for IT and the tactical steps to adopt ESM in your organization.
   
The 5 Big Strategic ITSM Challenges for 2015
What are the big strategic plans that IT leaders should make to survive and thrive in 2015.
   
ITSM How-to guide: How to Break the Habits that Kill Innovation
In this how-to guide we look at the bad habits in IT that prevent companies from turning great ideas into real innovations.
   
How-to guide: Improving ITSM by leveraging user feedback
In this how-to guide we look at how a Voice-of-the-User strategy can help you drive customer-oriented improvement and innovation.
   
How-to guide: Key questions you need to ask to improve IT service delivery
Find out which questions you need to ask to plan out an effective IT improvement program.
   
Designing a Consolidated Service Desk
Designing a Consolidated Service Desk: create better IT-business integration today. Improve your shared services model with direct advice from IT consultants.
   
Axios Systems Research Series: IT Service Management insights from across the globe
Use the key takeaways of our ITSM research paper to start a business conversation for better service management and add value to your entire organization.
   
Axios Systems Research Series: exploring regional gulfs in service management beyond IT
Start a business conversation for extending service management beyond IT. Discover why there's a regional gap in uptake, and learn how to make your goals succeed.
   
ITSM Whitepaper: Upgrade headaches & how to avoid them
In this whitepaper, you’ll find out the 5 common issues that make ITSM solution upgrade projects painful – and how you can avoid them.
   
Improving the IT customer experience
To deliver great service, IT must understand end user contexts and expectations – particularly with respect to the influences of the consumer world.
   
The 7 attributes of high-performing IT service organizations
Practical advice on how to progress your organization up the maturity ladder with seven critical elements.
   
IT Service Experience: are you meeting customer expectations?
Practical advice on how to enhance the IT service experience.
   
The 5 Big Strategic ITSM Challenges for 2015
What are the big strategic plans that IT leaders should make to survive and thrive in 2015.
   
Migrating to a new ITSM platform: 7 steps for success
Learn how to switch to a brand new ITSM solution in just 7 steps. Download our latest whitepaper to find out more.
   
5 actions to improve IT customer feedback
Build your leadership legacy by optimizing user engagement. Create a winning strategy for receiving, measuring and acting upon IT customer feedback.
   
ITSM Trends 2017: the 7 key goals and objectives this year
Research-based analysis of the latest opportunities for the ITSM market in 2017.
   
Top 7 ITSM Trends for 2014 and Beyond
Find out what is driving the ITSM market through 2014 and beyond by downloading our whitepaper.
   
Service management reporting: How to escape the perfect ‘IT vs Rest of Business’ storm
If your IT reporting doesn’t align with wider business objectives, you could be driving IT and the rest of the business even further apart. Change this today.
   
Top 10 ITSM goals for 2016, plus service management challenges to monitor
Do your ITSM goals for 2016 resonate with the industry? Find out now, plus get leading insights from Deloitte, HDI, and the Service Desk Institute. The paper also features Gartner research.
   
IT Service Management predictions from 2006-2016 revisited
From the rise of SaaS-based ITSM, to ITIL® changes, the last 10 years have enjoyed impressive developments in service management. Which predictions came true?
   
SaaS ITSM Tools: Time to Switch? Whitepaper
We compare the SaaS and on-premise delivery models for IT Service Management software. We show you how to measure the value you’re getting from on-premise and assess how it weighs up against a hosted solution.
   
ITSM Trends 2017: the 7 key goals and objectives this year
Research-based analysis of the latest opportunities for the ITSM market in 2017.
   
Make your Service Catalog user-centric: the 5-step guide to increasing ROI
Designing or redesigning a Service Catalog? Prioritize the user experience, and you're more likely to achieve higher adoption rates and greater ROI from self-service.
   
8 key challenges for the service desk in 2015 whitepaper
We look at the top issues that service desk managers are facing over the next year.
   
ITSM Whitepaper: Service catalog: Are you the master or slave?
ITIL® v3 Chief Architect explains Service Catalog Implementation.
   
Whitepaper: How to implement a CMDB
Learn how to scope a CMDB implementation, understand its benefits and features and more by downloading our whitepaper.
   
CMDBs: how to create and maintain your CMDB, for IT-business harmony
Building a CMDB with purposeful CIs and meaningful reporting outputs allows you to deliver essential business insights.
   
Whitepaper: How CMDB fits in with your IT strategy
This whitepaper describes how a well-maintained CMDB empowers the IT department to deliver higher quality service and maximize ROI. Download our whitepaper to find out more..

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Videos

   
Is your IT Business Case doomed to fail?
Industry spending figures and key steps to building an effective business case.
   
Axios Case Study - City and County of Swansea
Find out how the City and Council of Swansea transitioned two Service Desks into one by implementing assyst in just 106 days.
   
ESM podcasts: implement service management beyond IT
Build an ESM program: Whether you prefer a podcast or PDF guide, discover a collection of great resources for extending service management outside IT..
   
ITSM podcasts: build an IT business case, maximize user feedback, etc.
Get the right ITSM support: Whether you prefer a podcast or PDF guide, discover a collection of great ITSM resources, including advice for an IT business case..
   
Best Practices For Choosing an ITSSM Solution
Join Gartner Analyst Chris Matchett and ITSM expert Joshua Smith for the latest in our IT Service Management videos..
   
Sierra Systems partners with assyst
Rory Ashman, ITSM Solutions Team Lead at Sierra Systems, talks about partnering with Axios Systems and why they're customers choose the assyst ITSM solution..
   
Why a mid-level bank chose assyst
Chris Torma, Change Manager at a mid-level bank, explains why powerful functionality, configurable flexibility and customer-driven development made assyst the right choice for them..
   
How Home Properties benefits from assyst
Christina Sanfilippo, Operations Support Director at Home Properties talks about how assyst has benefitted Home Properties.
   
WilmerHale uses assyst to support IT, Legal, HR, facilities and internal research groups
Jennifer Bell, assyst Operational Administrator at WilmerHale explains how they have rolled out assyst to support business functions outside IT.

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