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IT Customer Experience (ITCX)

Deliver consumer-style service experiences that make end users happy

Achieving great service and a better perception of IT

Transform the end user experience with accelerated IT operations and a new digital interface.

Simple, modern IT customer experience

Better services. Better service experience.

 

Redefining the IT-user interface

Give employees choice of when, where, and how they interact with IT: across web, mobile, phone, and walk-up access points.

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Single view of the customer

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As a single app for IT management, assyst gives you a complete view of the IT customer in a single pane of glass: who they are, the devices they use, the services they consume, their support history, requests, costs, and more.

Lightning fast delivery

lightning_fast_deliveryassyst combines an award-winning web portal with intelligent back-end process automation, enabling instant delivery of digital services to employees—with zero manual intervention from IT.

"With assyst we have met our customer requirements, increased service quality and customer satisfaction."
FIS CORDOBA
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Magic Quadrant for ITSM Tools 2018

Read the latest industry analysis by accessing your complimentary copy of the 2018 Gartner Magic Quadrant for ITSM tools

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Boost IT customer satisfaction with assyst

Find out more about how assyst can transform the IT customer experience

Service Catalog 

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Improve the service customer experience with a consumer-style service catalog. 

Self-Service 

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Provide user-friendly web and mobile alternatives to calling the service desk. 

Collaboration 

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Open collaboration platform promotes information sharing and solution crowd-sourcing.  

Password Reset 

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Divert up to 25% of calls away from your service desk with this simple end-user password recovery tool. 

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Automation

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Deliver customer outcomes faster with codeless drag-and-drop process automation. 

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Service Desk Software

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Empower your agents with the technology they need to find, fix and close incidents first time. 

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Helping you on your journey to digital transformation

Whitepaper

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Why you should care about the IT customer experience...and what you can do about it

Today, the customer experience is as important as the quality of service. 

  1. The importance of CX to IT 
  2. What good CX looks like 
  3. How to improve the IT customer experience 

35 minute read

How-to guide

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How to guide: Improve IT by leveraging end user feedback

Capture, analyse and action feedback from business users as a strategic resource for improving IT. 

  1. How to build a Voice of the User (VoU) program 
  2. End user community engagement 

30 minute read

Whitepaper

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What are you doing to enhance the IT service experience?

What great IT service looks like…and how to achieve it.

  1. IT service experience strategy
  2. Servicing value demand
  3. Servicing failure demand

35 minute read

Improve the employee experience with assyst. Find out how.