Axios ResourcesTaking ITSM to the next level

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Enterprise Service Management

   
ESM podcasts: implement service management beyond IT
Build an ESM program: Whether you prefer a podcast or PDF guide, discover a collection of great resources for extending service management outside IT.
   
ITSM Whitepaper: Implementing Enterprise Service Management
Implement service management in HR, Facilities Management, Procurement, Legal and other non-IT service domains.
   
The role of relationships in enterprise service management
Read Stephen Mann and Rebecca Beach’s views on how and why relationship-building is key to successful enterprise service management. Published by Axios Systems.
   
The role of communication in enterprise service management
Read Stephen Mann and Rebecca Beach’s views on how and why clear communication is key to successful enterprise service management. Published by Axios Systems.
   
Building a bridge of trust in Enterprise Service Management
Read Stephen Mann and Rebecca Beach’s views on how and why a foundation of trust is key to successful Enterprise Service Management. Published by Axios Systems.
   
Whitepaper: Enterprise Service Management
Find out about the rise of Enterprise Service Management, its benefits, opportunities for IT and the tactical steps to adopt ESM in your organization.
   
The 5 Big Strategic ITSM Challenges for 2015
What are the big strategic plans that IT leaders should make to survive and thrive in 2015.

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IT Business Case

   
How-to guide: Building a business case for IT investment
We look at how you can build an effective business case for an IT investment.
   
ITSM podcasts: build an IT business case, maximize user feedback, etc.
Uncover the latest in how to build an effective IT business case and improve your service delivery by downloading a selection of our podcasts or whitepaper PDFs.
   
Migrating to a new ITSM platform: 7 steps for success
Learn how to switch to a brand new ITSM solution in just 7 steps. Download our latest whitepaper to find out more.
   
Top 7 ITSM Trends for 2014 and Beyond
Find out what is driving the ITSM market through 2014 and beyond by downloading our whitepaper.
   
Is your IT Business Case doomed to fail?
Industry spending figures and key steps to building an effective business case.

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IT Asset Management (ITAM)

   
ITSM Whitepaper: A Practical Guide to Integrating ITSM & ITAM
Promote collaboration between service management and asset management to increase productivity, mitigate risks and reduce costs.
   
Podcast: The secrets to integrating ITSM and ITAM
Check out this mini podcast designed to introduce you to the ITSM-ITAM integration process. Discover how ITAM and ITSM bring out the best in business value.
   
IT Asset Management: the No. 1 investment you must make this year
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? Fortify data protection with a unified ITAM-ITSM strategy.

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Knowledge and Collaboration

   
How to build a social service desk
Practical advice on how you can make Social IT work for your organization.
   
Top 7 ITSM Trends for 2014 and Beyond
Find out what is driving the ITSM market through 2014 and beyond by downloading our whitepaper..
   
IT Resource Performance Management (IT RPM) Whitepaper
Augment IT processes and make IT more people-oriented with IT Resource Performance Management. Download our whitepaper to discover more.
   
Making IT Collaboration Work – Briefing Paper
Practical advice on how you can make IT collaboration work for your organization.
   
5 Minute Briefing: Social Knowledge Management
How to capture and curate the IT knowledge that is already flowing around your organization.
   
5 Minute Briefing: Gamification in Service Management
Briefing paper: The what, why and how of gamification in service management.
   
5 actions to improve IT customer feedback
Build your leadership legacy by optimizing user engagement. Create a winning strategy for receiving, measuring and acting upon IT customer feedback.
   
8 key challenges for the service desk in 2015 whitepaper
We look at the top issues that service desk managers are facing over the next year.

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Process Optimization

   
Top 10 ITSM goals for 2016, plus service management challenges to monitor
Do your ITSM goals for 2016 resonate with the industry? Find out now, plus get leading insights from Deloitte, HDI, and the Service Desk Institute. The paper also features Gartner research.
   
ITSM How-to guide: How to Break the Habits that Kill Innovation
In this how-to guide we look at the bad habits in IT that prevent companies from turning great ideas into real innovations.
   
How-to guide: Improving ITSM by leveraging user feedback
In this how-to guide we look at how a Voice-of-the-User strategy can help you drive customer-oriented improvement and innovation.
   
How-to guide: Key questions you need to ask to improve IT service delivery
Find out which questions you need to ask to plan out an effective IT improvement program.
   
Designing a Consolidated Service Desk
Designing a Consolidated Service Desk: create better IT-business integration today. Improve your shared services model with direct advice from IT consultants.
   
Strengthen your business with effective customer experience
Practical advice on how you can drive satisfaction with great customer experience.
   
ITSM podcasts: build an IT business case, maximize user feedback, etc.
Get the right ITSM support: Whether you prefer a podcast or PDF guide, discover a collection of great ITSM resources, including advice for an IT business case.
   
ITSM Insight: Key facts driving market change
Industry facts and forecasts to drive business vision and efficiencies.
   
Top 7 ITSM Trends for 2014 and Beyond
Find out what is driving the ITSM market through 2014 and beyond by downloading our whitepaper..
   
Axios Systems Research Series: IT Service Management insights from across the globe
Use the key takeaways of our ITSM research paper to start a business conversation for better service management and add value to your entire organization.
   
Axios Systems Research Series: exploring regional gulfs in service management beyond IT
Start a business conversation for extending service management beyond IT. Discover why there's a regional gap in uptake, and learn how to make your goals succeed.
   
ITSM Whitepaper: Upgrade headaches & how to avoid them
In this whitepaper, you’ll find out the 5 common issues that make ITSM solution upgrade projects painful – and how you can avoid them.
   
Improving the IT customer experience
To deliver great service, IT must understand end user contexts and expectations – particularly with respect to the influences of the consumer world.
   
The 7 attributes of high-performing IT service organizations
Practical advice on how to progress your organization up the maturity ladder with seven critical elements.
   
IT Service Experience: are you meeting customer expectations?
Practical advice on how to enhance the IT service experience.
   
The 5 Big Strategic ITSM Challenges for 2015
What are the big strategic plans that IT leaders should make to survive and thrive in 2015.
   
Migrating to a new ITSM platform: 7 steps for success
Learn how to switch to a brand new ITSM solution in just 7 steps. Download our latest whitepaper to find out more.
   
5 actions to improve IT customer feedback
Build your leadership legacy by optimizing user engagement. Create a winning strategy for receiving, measuring and acting upon IT customer feedback.

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Reporting

   
ITSM Trends 2017: the 7 key goals and objectives this year
Research-based analysis of the latest opportunities for the ITSM market in 2017.
   
Top 7 ITSM Trends for 2014 and Beyond
Find out what is driving the ITSM market through 2014 and beyond by downloading our whitepaper.
   
Service management reporting: How to escape the perfect ‘IT vs Rest of Business’ storm
If your IT reporting doesn’t align with wider business objectives, you could be driving IT and the rest of the business even further apart. Change this today.
   
Top 10 ITSM goals for 2016, plus service management challenges to monitor
Do your ITSM goals for 2016 resonate with the industry? Find out now, plus get leading insights from Deloitte, HDI, and the Service Desk Institute. The paper also features Gartner research.
   
IT Service Management predictions from 2006-2016 revisited
From the rise of SaaS-based ITSM, to ITIL® changes, the last 10 years have enjoyed impressive developments in service management. Which predictions came true?
   
ITSM Insight: Key facts driving market change
Industry facts and forecasts to drive business vision and efficiencies.

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SaaS-based ITSM

   
SaaS ITSM Tools: Time to Switch? Whitepaper
We compare the SaaS and on-premise delivery models for IT Service Management software. We show you how to measure the value you’re getting from on-premise and assess how it weighs up against a hosted solution.

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Self-Service

   
ITSM Trends 2017: the 7 key goals and objectives this year
Research-based analysis of the latest opportunities for the ITSM market in 2017.
   
Make your Service Catalog user-centric: the 5-step guide to increasing ROI
Designing or redesigning a Service Catalog? Prioritize the user experience, and you're more likely to achieve higher adoption rates and greater ROI from self-service.
   
8 key challenges for the service desk in 2015 whitepaper
We look at the top issues that service desk managers are facing over the next year.
   
ITSM Whitepaper: Service catalog: Are you the master or slave?
ITIL® v3 Chief Architect explains Service Catalog Implementation.

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CMDB

   
Whitepaper: How to implement a CMDB
Learn how to scope a CMDB implementation, understand its benefits and features and more by downloading our whitepaper.
   
CMDBs: how to create and maintain your CMDB, for IT-business harmony
Building a CMDB with purposeful CIs and meaningful reporting outputs allows you to deliver essential business insights.
   
Whitepaper: How CMDB fits in with your IT strategy
This whitepaper describes how a well-maintained CMDB empowers the IT department to deliver higher quality service and maximize ROI. Download our whitepaper to find out more..
   

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