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Enterprise Service Management (ESM)

Transform the way services are delivered across the enterprise

One web and mobile portal for all internal services

Service management goes beyond IT. HR, Finance, Admin, Facilities, and other groups all provide internal services to your employees. Need access to the CRM app? Looking for a list of national holidays? Want to report a chemical spill? Whatever your employees need help with, they can get it from a single web portal with assyst.

Unified service management

Leverage service management tools and practices to benefit service providers across your business.

HR service catalog

For requests and support with HR services, including benefits, employee relations, health and safety, recruitment, and performance management.

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Facilities management service catalog

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For requests and support with facility services including building security, catering, environmental, meeting and conference bookings, and furniture requests.

Unified service management

unified_service_managementAdding another service department to your enterprise service management portal is easy. Non-technical users can quickly define services, create workflows, set rules for routing, and publish them to the web and mobile portal.

"The service portal has significantly improved our engagement with customers and produced savings in time and effort."
UNIVERSITY OF CANTERBURY
"Our service catalog includes over 200 services across 14 internal service providers."
DEPARTMENT OF CONSERVATION
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Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management:

how to create a Service Catalog and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

Read More

Implement a unified enterprise service portal with assyst

Find out more about how assyst can transform the way employees request services and get help

Service Catalog 

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Improve the service customer experience with a consumer-style service catalog. 

Process Automation 

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Automate services and processes with this codeless drag-and-drop process designer. 

Resource Planning 

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Manage your team’s capacity and workload to ensued tasks are completed within SLAs. 

Helping you on your journey to digital transformation

Video

webinar

Enterprise Service Management (ESM) with assyst

IT can create business value by enabling service management in other areas of the business. 

  1. HR 
  2. Facilities 
  3. Accounts  
  4. And more 

 2 minute watch

Whitepaper

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Enterprise Service Management (Beyond IT)

Enterprise Service Management (ESM) redefines the future role of IT, placing it at the heart of business transformation.

  1. What ESM looks like 
  2. Opportunities for IT as an agent for change
  3. Making it work: tactical steps to follow

20 minute read

Whitepaper

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Implementing Enterprise Service Management (ESM)

Having a solid strategy is critical, as is gaining a better understanding about how your internal business services work.

  1. Planning an ESM adoption
  2. The sequential or prioritized approach
  3. People you need on-board to succeed
  4. Case studies: ESM in practice

35 minute read

Reinvent your enterprise services with assyst