Many organizations suffer when it comes to upgrading their enterprise ITSM solution. Often, vendors sweep the technical difficulties of upgrading their solutions under the carpet. Axios Systems takes a long-term view on the way we deliver value to customers. It's important to us to ensure our customers are gaining maximum value from the assyst solution. We encourage all our customers to keep up with the latest version of assyst so that they can benefit from all the most up-to-date features.
To support this, Axios considers the ease of upgrade as a vital part of the ongoing product development to ensure there are no technical difficulties when upgrading. Customer configuration data is abstracted from the database schema and operational data to allow an automated upgrade process without manual re-implementation of any configurations. The process can take a matter of hours, not weeks or months.
More than 90% of existing Axios customers are on the current or minus 1 version of assyst. This supports the ease of upgrade but also provides customers with the latest functionality in new releases.
Contact us now to find out how assyst from Axios Systems can help you manage services without the overhead.