Unfortunately your browser does not have JavaScript capabilities which are required to exploit full functionality of our site. This could be the result of two possible scenarios:

You are using an old web browser, in which case you should upgrade it to a newer version. We recommend the latest version of Firefox.
You have disabled JavaScript in you browser, in which case you will have to enable it to properly use our site. Learn how to enable JavaScript.

ITSM Toolset TCOIs your ITSM Solution Costing Too Much?

Do you know the true cost of your ITSM solution?
Is the running cost of your current solution too high?
Are you looking for a new solution but are wary of hidden costs?

The True Cost of an ITSM Solution

Few organizations have visibility of all the costs – direct and indirect – that are associated with their service desk/IT Service Management solution. When acquiring a new solution, organizations typically focus their attention on the purchase and estimated phase one implementation costs and neglect to consider the running costs after go-live. However, predicting and monitoring costs across the full lifetime of the solution is critical for ensuring long term, cost-effective value from ITSM. It is only by understanding the true cost of an ITSM solution that you can make the best decision on which vendor to select.

The lifetime cost of a service desk and ITSM solution can vary greatly – with the major part of the cost attributable to license, maintenance and support fees, implementation services, system administration and upgrade projects. The spread of lifetime Total Cost of Ownership (TCO) across these areas will depend on the vendor, the product and the complexity of the customer’s requirements now and in the future.

Total Cost of Acquisition (TCA)	Long Term Operating Costs	Indirect Costs
Licenses	Maintenance and Support	Downtime
Infrastructure (hardware, software)	System administration	Impact on user support
Implementation	Infrastructure scaling	Impact on business operations
Customization	Ongoing training
Training	Customization
	Upgrade projects

We have saved .3 million through delivering more than 500 customer-focused improvements with the help of the assyst solution.

Shop Direct - View the full case study

Next: Value vs. Cost

ITSM TCO Resources

Find Out More

Exclusive live webinar with George Spalding

Resources

	Case Study: Home Properties
	Using Social IT Management to Improve IT Customer Satisfaction and ROI
	Axios Systems Corporate Overview

Licenses	Licenses are competitively priced. Contact us to find out more.
Infrastructure	assyst is designed to be resource-efficient, with no requirements for specialist or vendor-specific platforms. Constructed in Java for portability and supporting all the common database platforms, assyst does not require a large infrastructure investment.
Implementation	The assyst solution is designed to meet the majority of enterprise-level requirements out-of-the-box, which makes it one of the easiest and least expensive tools to implement. Featuring visual configuration tools, most of the implementation tasks can be performed by non-technical staff. A full implementation can be done by the customer with minimal support from Axios. Alternatively, Axios provides a fixed-cost implementation guarantee based on a no-charge scope assessment.
Customization	assyst enables flexibility through built-in configuration tools, many of which are graphical drag-and-drop tools. These allow the tailoring of assyst to specific and complex needs without expensive scripting or coding projects.
Training	The assyst solution is built to be intuitive. With a single, familiar interface for all ITIL® processes and an easy-to-use end-user portal, assyst requires minimal training to gain value. For larger organizations, we have a “train the trainer” program to minimize the cost of training across a large number of employees.
Maintenance and Support (M&S)	Simple pricing, flexible M&S and predictable costs with upgrades and service packs included.
System Administration	Supported by built-in administration tools to reduce maintenance overheads, assyst normally involves less than one full-time staff member to administer all aspects of the system.
Infrastructure Scaling	assyst uses a scalable architecture to ensure increased capacity demand can be met easily and without disruption.
Upgrade	Always an upgrade, never a re-implementation. An assyst upgrade can be performed by the customer in a few hours, without the need for expensive consultants. assyst upgrades do not break your configurations, customizations or integrations. When using assyst in a SaaS environment the upgrades are managed by Axios and delivered as part of the subscription service for no extra cost.

ITSM Toolset TCOIs your ITSM Solution Costing Too Much?

The True Cost of an ITSM Solution

Balance the Value Against the Cost

The TCO of assyst

ITSM TCO Resources

Find Out More