Products by NeedITSM Tools to Meet Your Needs

CMDB

The assyst CMDB is a single source of truth for IT Service Management (ITSM) and the foundation for ITIL® process support. The assyst CMDB is a core component of the assyst ITSM solution and is pre-integrated with all ITIL V2 and V3 processes for complete out-of-the-box symbiosis.
More about the assyst CMDB.

IT Asset Discovery

Populate and maintain a complete and accurate CMDB with the assyst IT asset discovery tool. Eliminate costly manual audits and ensure an up-to-date view of the IT infrastructure to underpin best practices in ITSM.
More about the assyst discovery tool.

Self-Service Portal

By providing a web-accessible self-service portal, users can log and track their own incidents, find the information they need and search a knowledge base for resolutions without putting strain on the service desk. Combining self-service incident logging, a service catalog, service request system and knowledge management solution, a self-service portal can provide a more efficient interface to meet the demands of the business.
More about the assyst self-service portal, assystNET.

Service Catalog

Deploy a business-facing service catalog, supported by actionable service requests and an automated service fulfillment system. End users can view, request and monitor service requests, appropriate to their role and business function.
More about the assyst service catalog.

Knowledge Management

Capture and use your organization’s service management knowledge to improve support efficiency and maximize end user productivity. The assyst knowledge management tool is fully integrated with the assyst ITSM suite to maximize the leveraging of knowledge across the whole organization.
More about the assyst knowledge management tool.

Remote Desktop Support

assyst integrates remote support tools with the service desk to reduce the need for desk-side visits to resolve customer’s issues. Operating securely over the internet, the assyst remote desktop support tool allows technicians to get end users back online without leaving the IT department.
More about the assyst remote desktop support tool.

Mobile Workforce Support

With assystMobile, support staff can interact with the assyst ITSM suite while in the field – using BlackBerrys, PDAs and a range of other mobile devices.
More about the assyst mobile workforce support tool.

Operational Monitoring and Analysis

Integrating systems monitoring tools with your ITSM solution provides a service-oriented view of the infrastructure components. With the assyst operational monitoring and analysis tool, you can make support decisions based on business priorities, not technical hunches.
More about systems monitoring and ITSM.

Password Management

Synchronize passwords, apply organization-wide governance and provide self-service password reset capabilities with the assystReset password management software.
More about the password management tool.

Digital Dashboards

The assyst digital dashboard tool provides a flexible business intelligence platform for real-time reporting on ITSM operations and the impact on the business. Metrics collated from multiple sources are presented as easy-to-interpret visual displays including pie-charts, bar and line graphs, traffic lights, heat maps, speedometers and thermometers.
More about dashboard tools.

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