Service Designer

The assyst Service Designer offers a powerful and intuitive design tool to quickly and easily model your services and offerings in line with industry best practice and the ITIL® V3 service portfolio guidelines.

This helps with the creation and construction of services by guiding users through the process, using pre-defined standard service catalog templates which can then be modified to suit the organization's own needs and ways of working.

Once created, the components are packaged up into ‘bundled' services which can be easily identified, requested and monitored by end-users through the assystNET self-service portal.

Next: Creating Services

Creating Services

These services and service offerings are all created within assyst through easy to use forms that guide the nominated service owner or assyst administrator through the creation process. No coding or development skills are required, merely the entering of data into the pre-defined forms.

Simple input forms are used to easily build up key service details
This includes costing and pricing capabilities
Also SLAs and service availability times
Services can also be linked to pre-defined customer groups
Access and visibility can also be filtered and controlled by role

Next: Service Catalog Benefits

Benefits

The Service Designer provides a number of benefits to help in the delivery of successful service level management, including:

• Simple intuitive interface to guide users through service definition.
• Users are able to quickly build a hierarchy of services and offerings to aid service visibility and control.
• Time and effort is saved by providing a clear process.
• Rapid deployment is possible by using a library of pre-defined templates and workflows. This ready to use templates library is available out-of-the-box to speed up your implementation.
• A fast track to managing and optimizing services is provided, so you can demonstrate and deliver value in days.
• Pipeline services can be built within the Service Designer then published out to relevant users when appropriate.
• New services can be launched more quickly – concept to reality in minutes.
• Risk is reduced through governance and controls ensuring compliance with corporate policies and operational approvals.
• Costs are reduced through standardization of service offerings and streamlining of the fulfillment processes.
• Intelligent end-to-end service lifecycle management.
• Visibility of clear relationships between CMDB components and business services in the service catalog.
• In-built flexibility that is suitable for all types of services including IT, HR, Facilities Management, etc.