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Service Catalog ResourcesFor Further Information on Service Catalog
Service Catalog Webcasts
ITSM Tooling Uncovered with ITIL Chief ArchitectSharon Taylor, Chief Architect of ITIL V3, tackles the difficult questions to help you navigate the minefield of ITSM tooling: When and where tools fit into an ITSM strategy? Is it time to replace my outdated ITSM toolset? Is upgrading the best long term strategy? How do I determine ROI for upgrades... |
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Service Catalog Reporting: Step Your Metrics Up A GearThe final webcast in this series shifts the focus to reporting and metrics. It identifies:The reporting and metrics that a Service Catalog can provide the businessWhat useful management information can be extracted from a Service Catalog How this information can be used for Demand Management Target areas... |
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Rapid & Relevant SLAs: Integrating Service Catalog With Your BusinessBusiness and customer buy-in is essential for a successful Service Catalog so it is therefore important to ensure it is integrated with the business for maximum ROI. This webcast looks at:How to use the User Request Portal to get buy-in and involvement across a number of business areasHow to negotiate... |
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Designing and Defining Your Services Within A Service CatalogThe second webcast in the series concentrates on your services offerings. It covers: How to progress your Service Catalog project focusing on designing and defining your service offerings Advice on getting customers involved in the project Practical help on structuring the services and offerings |
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3 Steps To Building A Business Case For Service CatalogThis webcast will provide a solid introduction to the Service Catalog and guide you in how to put together a business case for your organization. The webcast will provide:Clarity on the business benefits of a Service CatalogPractical advice on scoping a budget for the projectRecommendations on how to... |
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Implementing A Service Catalog : 5 Top Tips By Sharon TaylorIs your organization looking at implementing a service catalog, but you don't know where to start and how to go about it?
Our webcast with Sharon Taylor, the Chief Architect of ITIL V3, discusses the definition and importance that a service catalog has within an organization and provides 5 top tips... |
Service Catalog Whitepapers
Implementing a Service Catalog – 5 Top Tips by Sharon TaylorThis white paper explores the art of service catalog management, how to create, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it. |
Service Catalog Resources
- Webcast - Implementing a Service Catalog: 5 Top Tips By Sharon Taylor
- White Paper - Implementing a Service Catalog: 5 Top Tips By Sharon Taylor
- Service Catalog Software Datasheet
Find Out More
- Service Catalog Value & Business Case
- Service Catalog Workshops
- Service Catalog Implementation
- Service Catalog Templates
- Service Catalog Reporting
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White Papers
ITSM Tooling Uncovered Whitepaper
Webcasts
ITSM Tooling Uncovered with ITIL Chief Architect
Case Studies
Read the Kopeyka case study
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