Service Catalog and Service Portfolio Software | Axios Systems

Service Catalog SoftwareITSM Service Catalog and Service Portfolio Management

The medium of exchange for demonstrating IT effectiveness is a properly defined service catalog. Unless IT's services are defined, IT's contribution is implicit and difficult to measure.

Gartner, Benchmarks Can Guide Cost-Optimization Initiatives, Michael Smith, June 05 2009

The Challenge

View screenshots of the assyst Service Catalog Software.

Businesses are demanding clearer service-based metrics and faster provisioning of key business services and standard requests. To achieve this, service delivery is transforming how it interacts with its customers.

The challenges customers experience are all too familiar:

  • Customer requests fall into a 'black hole'
  • Excessive form-filling for the simplest of requests
  • Delays in chasing requests
  • Customers are impacted through unnecessary delays to fulfill their requests
  • Customers don't know where to go for services they need, nor do they even know what's available
  • Customers have little understanding of the value they receive from the business services they pay for

The challenges service delivery face, can appear just as daunting:

  • How to get your own 'shop window' of available services up and running quickly, with limited resources
  • How to quickly gear up and provision requests efficiently, while still ensuring governance and control
  • How to provide meaningful management information, proving the value being delivered to customers.

The service catalog and portfolio management services from Axios Systems address these concerns and more, while also offering full integration with our Service Management Software solution, assyst – enabling end-to-end service lifecycle management in one application.

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Axios Systems supplies IT Service Management software, IT Service Desk software, IT Change Management software, IT Asset Management software, solutions and services.
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