The medium of exchange for demonstrating IT effectiveness is a properly defined service catalog. Unless IT's services are defined, IT's contribution is implicit and difficult to measure.
Businesses are demanding clearer service-based metrics and faster provisioning of key business services and standard requests. To achieve this, service delivery is transforming how it interacts with its customers.
The challenges customers experience are all too familiar:
The challenges service delivery face, can appear just as daunting:
The service catalog and portfolio management services from Axios Systems address these concerns and more, while also offering full integration with our Service Management Software solution, assyst – enabling end-to-end service lifecycle management in one application.