ITSM Self-Service Service Desk Portal | assystNET | Axios Systems

The assystNET Self-Service PortalReduce Calls to the Service Desk and Improve End-User Experience

  • Are you under pressure to cut operational IT costs?
  • Is the service desk becoming a bottle-neck for incidents and service requests?
  • Do you need to improve communication between the business and IT?

The Self-Service Support Opportunity

IT customers are increasingly demanding, requiring rapid resolution of IT issues and instant access to up-to-the-minute information on IT services. The service desk is under pressure to keep users up and running, but time spent logging calls means resources are diverted from incident resolution. To solve this problem, IT needs to make it easy for end users to deal with incidents without the assistance of the service desk.

By providing a web-accessible self-service portal, users can log and track their own incidents, find the information they need and search a knowledge base for resolutions without putting strain on the service desk. Combining self-service incident logging, a service catalog, service request system and knowledge management solution, a self-service portal can provide a more efficient interface to meet the demands of the business.

The Value of a Self-Service Portal

  • Reduce calls to the service desk
  • Allow users to find information and solve issues
  • Users can request services and monitor delivery status
  • Human error is reduced
  • Increase end user productivity
  • Identify frequently used solutions and eliminate the root cause

Customers really like assystNET and it is widely used.

prosystems IT - View the full case study

Contact us to find out how a self-service portal can improve customer satisfaction in your organization.

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Related Resources

Factsheet: assystNET

Whitepaper: How to Reduce IT Costs

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