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SaaS – ITSM on DemandThe Software you Need - Without the Upfront Cost and Implementation Effort

Does your organization need a new ITSM solution?
Are you concerned about capital costs and implementation time?
Do you want to avoid managing another IT solution?

What is SaaS?

Software-as-a-Service (SaaS) is an evolution in the way enterprise applications are delivered to customers. Based around vendor hosting, the SaaS model evolved to negate many of the risks attached to traditional software solutions. By spreading the cost and removing the burden of operational management from the customer, the SaaS paradigm has simplified access to enterprise applications by abstracting all but the value-generating application functionality from the view of the customer. All software and hardware needs associated with the application are outsourced – no desktop installs, application servers or databases within the customer organization – and replaced by a 100% web front-end allowing access any time, anywhere.

We wanted a modern, web-based tool that aligned with ITIL® V3 ... The maturity of assyst makes it more trustable as a SaaS product.

Nilfisk-Advance - View the full case study

Next: The SaaS Architecture

	On-Premise	SaaS
Hardware	Software and supporting hardware on customer site	Software and hardware on vendor premises
Staff	Implementation and maintenance requires administration and support staff	Non-experts can implement and maintain, with minimal vendor support
Maintenance & Support	Customer maintains and provides 1st line support	Vendor maintains software and provides 1st and 2nd line support
Implementation	Weeks or months	Minutes or hours
Cost	Larger upfront cost	Pay as you go cost model – no large IT investment
Upgrades	Applied by the customer, with vendor support	Managed behind the scenes by the vendor
Customization	Highly customizable	Configurable flexibility
Access	Windows client or web portal	100% web front-end

Contact us to find out how our SaaS service management solution can help you realize the benefits of best practice IT Service Management.

SaaS ITSM Resources

Factsheet: assystSaaS On Demand ITSM

Find Out More

Exclusive live webinar with George Spalding

Resources

	Case Study: Home Properties
	Using Social IT Management to Improve IT Customer Satisfaction and ROI
	Axios Systems Corporate Overview

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Axios Systems supplies IT Service Management software, IT Service Desk software, IT Change Management software, IT Asset Management software, solutions and services.
AXIOS, assyst, the amethyst logo and others are Trade Marks of Axios Systems plc. assyst is a Registered Community Trade Mark. Copyright © 1997 - 2013
*ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

SaaS – ITSM on DemandThe Software you Need - Without the Upfront Cost and Implementation Effort

What is SaaS?

The SaaS Architecture

Why SaaS?

Ease of Deployment

Global 24x7 Availability

Ease of Management

Cost

SaaS ITSM Resources

Find Out More