assystReset - Password Management SoftwareEliminate the Productivity Barrier of Forgotten Passwords

The Password Management Opportunity

Forgetting your password is frustrating and with an increasing number of applications involved in the day-to-day operation of the business, access is critical to profitability – particularly where users are customer facing and responses must be immediate.

The password reset request constitutes one of the most common incidents handled by the service desk. In some organizations, up to 40% of calls to the service desk can be attributed to password management issues, representing a considerable drain on support resources.

A password management solution can solve these problems by synchronizing application passwords and providing a mechanism for self-service password resets – reducing both the likelihood of the user forgetting the password and the volume of calls to the service desk. Password management is a key initiative for minimizing service desk call volumes and enabling the release of support resources to focus on pro-active problem management and service improvement initiatives, with resulting benefits in cost reduction, user satisfaction and business profitability.

With so many passwords to remember, users tend to choose simple passwords that can be easily guessed, share passwords when locked out of applications, or even write down passwords so they don't forget. By implementing a solution that synchronizes passwords, users have to remember only one personal password while avoiding potential security issues.

The Value of Password Management

• Remove barriers to end-user productivity
• Reduce password-related service desk calls by up to 90%
• ROI within 3 months – 5 year ROI of up to 3500%
• Increase security

Next: Password Management with assyst

The assystReset Password Management Solution

Axios Systems delivers a password management tool to compliment our award-winning ITSM solution, assyst. assystReset is an out-of-the-box integration connector between the assyst ITSM solution and leading enterprise password management tools including P-Synch, Courion, Tivoli, SecurPass, NetMagic and Proginet.

assystReset integrates password management software with assyst to provide:

• Centralized control over password policies
• Password synchronization
• Secure self-service password reset

Next: Key Features of assyst Password Management

Key Password Management Features

• Secure self-service password reset functionality for end users through the assystNET self-service portal
• Synchronization of all application passwords
• Central management of password management policies
• Application lock-out alerts to prevent barriers to productivity
• A complete audit trail of all password management actions

By deploying password management with assyst, your organization can gain measurable benefits from improved end user productivity, service desk efficiency and enhanced security.

Our decision to implement assyst has proven to be extremely positive in every way. LeCoS