Forgetting your password is frustrating and with an increasing number of applications involved in the day-to-day operation of the business, access is critical to profitability – particularly where users are customer facing and responses must be immediate.
The password reset request constitutes one of the most common incidents handled by the service desk. In some organizations, up to 40% of calls to the service desk can be attributed to password management issues, representing a considerable drain on support resources.
A password management solution can solve these problems by synchronizing application passwords and providing a mechanism for self-service password resets – reducing both the likelihood of the user forgetting the password and the volume of calls to the service desk. Password management is a key initiative for minimizing service desk call volumes and enabling the release of support resources to focus on pro-active problem management and service improvement initiatives, with resulting benefits in cost reduction, user satisfaction and business profitability.
With so many passwords to remember, users tend to choose simple passwords that can be easily guessed, share passwords when locked out of applications, or even write down passwords so they don't forget. By implementing a solution that synchronizes passwords, users have to remember only one personal password while avoiding potential security issues.
Contact us to find out how assystReset and assyst can help address your organization’s password management issues.