assystMobile - Mobile Workforce SupportExtend the Reach of Efficient IT Support

The Mobile Support Opportunity

As the world gets smaller, an organization's workforce must become more flexible and mobile. Users are distributed over more sites than ever before, presenting a new challenge to IT support. IT staff need constant access to detailed information on the move via the new generation of mobile devices. Without the restrictions of ‘checking in’ to get details on the next support job, the mobile workforce is more responsive to end users and resolution times are greatly reduced.

• Extend the reach of visibility and improve response times
• Co-ordinate field service engineers
• Reduce the strain on the service desk
• Manage authorizations on the road
• Eliminate support job forms
• Keep the service desk up-to-date with progress

Next: Mobile Workforce Support with assyst

The assystMobile Solution

With assystMobile, support staff can now access the assyst application from their mobile devices – including Blackberrys, PDAs and a range of others. The assystMobile client application gives instant, up-to-date access to view and update the assyst IT Service Management (ITSM) solution while in the field. Support staff can view and manage their support jobs without the need for printed job sheets. IT managers can assign and authorize time-critical tasks while on the move.

Next: Key Features of the assyst Mobile Workforce Support

Key Mobile Workforce Support Features

• Real-time remote access to assyst
• Visibility of support tasks in the field
• Authorize and update tasks
• Compatible with your organization’s existing mobile devices
• Familiar assyst interface

assyst was the first choice of all of the stakeholders - a unanimous decision. Canadian Tire - View the full case study