Mobile Workforce Support | assyst ITSM Software | Axios Systems

assystMobile - Mobile Workforce SupportExtend the Reach of Efficient IT Support

  • Is your mobile workforce getting the support and information they need?
  • Can your support staff access and update their incidents remotely?
  • Do your IT technicians know where they’re going next without calling in to the service desk?

The Mobile Support Opportunity

As the world gets smaller, an organization's workforce must become more flexible and mobile. Users are distributed over more sites than ever before, presenting a new challenge to IT support. IT staff need constant access to detailed information on the move via the new generation of mobile devices. Without the restrictions of ‘checking in’ to get details on the next support job, the mobile workforce is more responsive to end users and resolution times are greatly reduced.

  • Extend the reach of visibility and improve response times
  • Co-ordinate field service engineers
  • Reduce the strain on the service desk
  • Manage authorizations on the road
  • Eliminate support job forms
  • Keep the service desk up-to-date with progress

Contact us to find out more about how assystMobile can help you gain measurable improvements in field support.

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Related Resources

Factsheet: assystMobile

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