IT Knowledge Management Software | assyst | Axios Systems

assystKnowledge - Knowledge Management SoftwareEmpower your IT Staff and Business Users

  • Are you capturing the knowledge that is essential to the continual improvement and effective operation of your business?
  • Do you empower business users by providing the appropriate knowledge to solve their own issues and answer their FAQs?

The Knowledge Management Opportunity

Knowledge is the life-blood of any organization, and in today’s complex corporate world, managing business services and the IT environment has never been more challenging. Supporting the infrastructure is beyond the competency of any single individual, so organizations must implement a knowledge management strategy to underpin service support and business continuity. Accurate knowledge of business-critical applications and systems is a necessity, with correct and swift knowledge retrieval essential to customer satisfaction, business efficiency and profitability.

The Value of Knowledge Management Software

  • Reduce the volume of service desk calls
  • Minimize call duration
  • Improve first-time fix rate
  • Reduce escalations to second line support
  • Free up costly second line support for more technical issues
  • Increase service quality
  • Increase customer satisfaction

Contact us to find out how a knowledge management solution from Axios Systems can help improve service support in your organization.

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Related Resources

Factsheet: assystKnowledge

Whitepaper: How to Reduce IT Costs

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