Problem management is an essential step towards providing an optimized IT service portfolio. By eliminating infrastructure errors, the number of IT service interruptions is reduced, resulting in measurable improvements in productivity and profitability.
Effective problem management can have a direct and positive impact on the profitability of the business. Focused on eliminating errors from the IT infrastructure, best practice problem management drives improvements in service quality and a reduction in support costs by regaining control of the infrastructure. With an effective problem management tool, the emphasis can be shifted from the reactive creation of workarounds to the proactive elimination of known errors with permanent fixes – reducing business impact by preventing repeat incidents. Through improvements in infrastructure quality, service interruptions are reduced, user productivity is increased and profitability is maximized.
We have better visibility of problems than we've ever had before and we can take action accordingly.
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