In today’s world, IT infrastructures are too large and complex to be managed by individuals or with spreadsheets, paper-based systems and local databases silos. The shift towards strategic IT planning has driven a need for a centralized model of the infrastructure to support rapid, low-risk change and high quality IT support. A Configuration Management System (CMS) - supporting ITIL® best practices in configuration management - is a must-have to manage the complexity of the infrastructure and regain and maintain control of IT.
Configuration management provides information that is essential to the delivery and support of IT services. It is responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be shared by all IT processes across the organization. A Configuration Management System is an essential tool in understanding and managing the way IT services are delivered.
The change management process is vital to keeping the CMDB current and configuration management supplies the information required by change management to assess the business risk, cost and impact of change. Most organizations choose to implement change and configuration management concurrently to gain full strategic control of the infrastructure. Configuration and change management and the CMDB are core features of the assyst solution, enabling the shortest time-to-value of any enterprise IT Service Management (ITSM) toolset on the market.
Contact us to find out more about our integrated configuration management system.