ITSM Configuration Management SoftwareMaster Complexity, Regain Control

The Configuration Management Opportunity

In today’s world, IT infrastructures are too large and complex to be managed by individuals or with spreadsheets, paper-based systems and local databases silos. The shift towards strategic IT planning has driven a need for a centralized model of the infrastructure to support rapid, low-risk change and high quality IT support. A Configuration Management System (CMS) - supporting ITIL® best practices in configuration management - is a must-have to manage the complexity of the infrastructure and regain and maintain control of IT.

Configuration management provides information that is essential to the delivery and support of IT services. It is responsible for the creation and maintenance of a comprehensive and accurate infrastructure model, which can be shared by all IT processes across the organization. A Configuration Management System is an essential tool in understanding and managing the way IT services are delivered.

The Value of Configuration Management Software

• Enable a service-oriented view of the infrastructure
• Facilitate IT planning to meet business demand
• Provide trend analysis information for proactive Problem Management
• Decrease risk by assessing the impact of change on the business
• Support efficient release management
• Improve security
• Facilitate efficient license and legislative compliance
• Support infrastructure standardization
• Identify and redeploy underused components
• Calculate accurate lifetime Total Cost of Ownership (TCO) of components and provisioning cost of services

Integrated Change and Configuration Management Software

The change management process is vital to keeping the CMDB current and configuration management supplies the information required by change management to assess the business risk, cost and impact of change. Most organizations choose to implement change and configuration management concurrently to gain full strategic control of the infrastructure. Configuration and change management and the CMDB are core features of the assyst solution, enabling the shortest time-to-value of any enterprise IT Service Management (ITSM) toolset on the market.

Next: assyst Configuration Management Software

ITIL Configuration Management Software

The assyst solution integrates an enterprise Configuration Management System (CMS) with all other ITSM processes in a single enterprise application. Supported by automated processes and a pre-integrated Configuration Management Database (CMDB), the assyst CMS powers the data requirements of all the ITIL processes.

The assyst Enterprise CMDB

The assyst CMDB is a centralized database, modeling all infrastructure Configuration Items (CIs) and the relationships between them. It stores information on services, SLAs, IT users, IT staff and all other data and knowledge involved in the management of IT services.

The ITSM CMDB is a core component of the assyst solution, integrated by design with functionality for the support of IT services. This unique out-of-the-box CMDB architecture avoids the problems related with the implementation of a CMDB as a distinct solution and ensures more rapid value from an ITSM toolset implementation. As the foundation for the assyst solution, the CMDB is included within every implementation at no additional license cost.

Next: assyst Configuration Management Software - Key Features

Key CMS Features

• Federated CMDB covering the full scope of ITIL
• CMDB and Configuration Management process integrated with other ITIL processes to maximize value and ensure accuracy
• Service-oriented view - link infrastructure components to the business services and business units they support
• Capture configuration baselines to support IT standardization and business continuity

Key CMDB Features

Find out more about the assyst CMDB tool

Through the implementation of assyst, we have saved the business in the region of a seven figure sum. Aviva - View the full case study