IT Service Management Software | assyst | Axios Systems

assyst Service Management SoftwareImprove the Cost, Quality and Speed of Service Provision


assyst ITSM Timeline

Service Desk, IT Service Management and IT Asset Management software assyst is a leading enterprise IT Service Management (ITSM) software solution that enables better, faster and cheaper delivery and support of IT services. Developed and continually updated to support current ITIL® best practices, assyst delivers rich functionality to meet the complex needs of large enterprise organizations. Benefiting from over 20 years of research and development, assyst is one of the most functionally mature ITSM solutions on the market, with a proven track record for delivering measurable results in large organizations across the globe.

Designed to support ITIL best practices in IT Service Management, assyst also provides integrated functionality to support IT Asset Management (ITAM), governance and standardization within a single rapidly deployable application to give exponential benefits to our customers. As a ‘one-box’ solution, assyst delivers value faster than any other enterprise-class ITSM solution.

Irish Life & Permanent
Our IT operation is delivering a far better business service to the organization, and the business has noticed.

Irish Life & Permanent - View the full case study

Rich Functionality

As one of the most established software products on the market, assyst is an embodiment of over 20 years of focus on the ITSM market. Our experience of customer needs drives the development of a software product that combines an unrivalled depth of functionality with unique simplicity of management. The solution incorporates best-in-class ITSM features to meet the complex IT management demands of large enterprise organizations.

  • Comprehensive ITIL v2 and ITIL v3 support
  • Supported by an enterprise-class Configuration Management Database (CMDB)
  • Service Catalog with end-to-end management of request fulfillment
  • Self-service portal, supported by knowledge management
  • Powerful workflow management functionality
  • Tools-based customization and business rules modeling
  • Easy integration to other best-of-breed applications

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Related Resources

Factsheet: assyst Overview

Whitepaper: How to choose a Service Desk

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Axios Systems supplies IT Service Management software, IT Service Desk software, IT Change Management software, IT Asset Management software, solutions and services.
AXIOS, assyst, the amethyst logo and others are Trade Marks of Axios Systems plc. assyst is a Registered Community Trade Mark. Copyright © 1997 - 2014
*ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.