ITIL® Asset Management SoftwareITAM and ITSM in One Solution

The IT Asset Management Opportunity

IT is becoming increasingly complex. With a rising number of different devices falling under the wing of IT, it is a priority to maintain control over the infrastructure. IT Asset Management (ITAM) is a mature IT discipline for managing IT assets to meet the current and future demands of the business. Implementing a solid ITAM strategy brings benefits across IT and the organization in the form of reduced cost, improved Business-IT Alignment (BITA) and improved quality of service. Effective IT asset management drives a shift from basic asset tracking to delivering business benefits through management of assets across the whole organization and throughout the full asset lifecycle. With improved IT asset management policies and processes, your organization can ensure control, compliance, efficiency and accountability.

The Value of IT Asset Management Software

• Align IT investment with business planning
• Measure and control IT usage and costs
• Gain efficiency from IT infrastructure standardization
• Manage IT assets from requisition to retirement
• Ensure license compliance and efficiency
• Improve IT support efficiency
• Streamline upgrades
• Improve negotiating position with vendors
• Connect IT expenditure to business units and revenue streams

If we didn't have the asset information from assyst I'd need someone with a clipboard going to every site, writing down every model type and making a guess as to what was in it. Without this information we would have had a major problem. With it we've learned some valuable lessons and are ahead of the field in many ways. Dundee Council - View the full case study

Next: assyst IT Asset Management Software

ITIL Asset Management Software

Unified ITAM and ITSM

Through the integration of IT Asset Management (ITAM) and IT Service Management (ITSM) functionality within a single application, assyst provides unique benefits to the business. With control of the full process of planning and delivering new systems and services in support of new business plans, assyst makes IT more responsive to business needs and more timely in delivery.

Incorporating an enterprise-class CMDB, assyst captures IT asset information to support both ITAM and ITSM processes, giving our customers an unparalleled depth of information to support a broad set of objectives. This close cohesion between asset management and service management functionality means that processes involving both the asset management and IT support groups can be managed from end-to-end.

IT Asset Lifecycle Management (ITALM)

assyst supports the tracking and management of IT assets throughout the complete lifecycle:

• Business-facing service catalog to handle business demand
• Support for large-scale IT planning
• Procurement management – including a business-facing service catalog, purchase order tracking and request authorization management
• Automated stock control based on pre-defined stock levels and re-order values
• Release and deployment – full support for deployment of assets based on ITIL best practices
• Operational support – covering the full lifecycle of issue resolution from incident management, through problem and change to release and configuration management
• End of life – report, review and remove assets to minimize costs without impact on the business
• Disposal – manage the disposal process or manage contracts with outsourced disposal organizations

Financial Management

Organizations are under constant pressure to drive down the cost of IT. assyst incorporates ‘pervasive’ cost capture, allowing IT to record costs against all purchases and activities, including support tasks. By linking assets, services, incidents and support tasks, assyst provides complete visibility of:

• Lifetime cost of an asset, including purchase, deployment, maintenance, warranties, support and retirement
• Accurate cost of service provision
• IT costs attributable to a specific business unit

Our IT Asset Management software's reporting and monitoring functionality allows easy identification of license inefficiencies. IT assets are linked to business units and users to enable chargeback - putting IT in a better position to reduce costs and justify expenditure.

License Management

The assyst solution provides advanced license management capabilities to ensure efficient and compliant use of applications across the whole organization. By using assyst to manage licenses, your organization can save six or even seven-figure sums annually and eliminate the risk of a failed compliance audit.

Next: Key Features of assyst IT Asset Management Software

Key IT Asset Management Software Features

• Automate IT asset management processes
• Track IT assets and associated costs, contracts and documentation from requisition to retirement
• Automate stock control management
• Manage license usage and license compliance
• Automate inventory and auditing with assystDiscovery tools
• Coordinate multiple groups across both ITAM and ITSM
• Report Total Cost of Ownership (TCO) of individual assets, products, vendor appliances, systems and IT services

We have been most impressed with assyst's extensive Asset Management functionality and easy-to-use, intuitive interface. There are many examples of how assyst has improved our service and helped us to work more efficiently. Leaf - View the full case study