The CMDB Discovery Opportunity

Effective IT Service Management (ITSM) is reliant on complete and accurate data about the IT infrastructure. Detailed information is particularly critical to enable rapid incident resolution and risk-free change management, but the complexity of the modern IT environment prohibits regular manual audits. An automated infrastructure discovery tool is vital to maintaining an up-to-date Configuration Management Database (CMDB), underpinning best practices in ITSM, IT asset management and security management.

The Value of Infrastructure Discovery Tools

• Make IT decisions based on fact, not assumptions
• Auto-populate the CMDB, avoiding costly manual audits
• Enable rapid incident diagnosis and resolution
• Reduce the risk and impact of change
• Identify redundant equipment and software licenses
• Ensure license compliance
• Identify and remove unsupported software and hardware

assystDiscovery provides us with automatic and accurate data on all our assets and ensures our CMDB tool is continually up-to-date. Arab Bank

Next: IT Asset Discovery with assyst

The assystDiscovery Tool

The assystDiscovery solution automates the discovery of IT equipment, auto-populating the CMDB to provide an accurate and comprehensive view of the IT infrastructure. assystDiscovery is fully integrated with the assyst ITSM tool to provide detailed information to support the service desk, incident management, problem, change and all other ITIL processes within a single application.

By discovering infrastructure information, assyst enables a service-oriented view of the infrastructure including all desktops, laptops, applications, servers and network components to support best practices in IT Service Management, IT asset management and IT security. Operating across both local and distributed networks, assystDiscovery creates a comprehensive model of the current IT environment – an essential tool for efficient IT management.

Next: Key Features of assyst IT Asset Discovery

Key Discovery Features

• Audit IT assets across local and distributed networks, on all platforms
• Capture detailed configuration data on each asset
• Identify relationships between IT assets for a service-oriented infrastructure view
• Automatically populate the assyst CMDB
• Audit license usage
• Automatically compare real versus recorded assets to identify risks and problems before the business is impacted

With assystDiscovery we are finally in control of our IT assets. The data we receive from the automatic audits is comprehensive, accurate and up-to-date. Standard Bank