Effective IT Service Management (ITSM) is reliant on complete and accurate data about the IT infrastructure. Detailed information is particularly critical to enable rapid incident resolution and risk-free change management, but the complexity of the modern IT environment prohibits regular manual audits. An automated infrastructure discovery tool is vital to maintaining an up-to-date Configuration Management Database (CMDB), underpinning best practices in ITSM, IT asset management and security management.
assystDiscovery provides us with automatic and accurate data on all our assets and ensures our CMDB tool is continually up-to-date.
Arab Bank - View the full case study