Deploying the assyst ITSM SolutionThe Simple Enterprise Solution

• Are you suffering from an outdated ITSM solution?
• Is the prospect of a lengthy implementation putting you off an ITSM toolset replacement?
• Are you under pressure to deliver improvements now?

Rapid Deployment by Design

IT Service Management (ITSM) is a complex discipline - our aim at Axios Systems is to make things simple for our customers. That’s why assyst has been developed from inception as a product that delivers rapid value and ROI without a need for heavy customization projects to meet requirements. Over the last 20 years in the industry, we’ve seen the problems companies face when investing in bulky ‘development-platform’ toolsets that rely on consultants and dedicated development teams to provide support for custom requirements. Deployment timescales for these toolsets can run into years, costs can spiral out of control and upgrades become more akin to re-implementations. With assyst we have combined configuration tools and out-of-the-box processes to minimize the time-to-value of your IT Service Management program.

Configuration not Customization

Axios has a unique strategy in the enterprise ITSM solutions market. Our experience in helping customers succeed with their ITSM programs has shown us that an ITSM implementation is about turning a product into a solution, not harvesting revenue from the customer through hundreds of charged service days. We recognize the barriers that get in the way of an implementation - the configuration and data dependencies that need to be dealt with - and have developed the assyst product accordingly to provide user-friendly configuration tools that support flexibility without the need for consultants or development engineers. In most cases, our customers make use of the flexibility of assyst to support their initial and changing needs without ever having to call in a consultant – even when upgrading. Organizations need to decide whether they want to spend their time developing obscure custom functionality or gaining rapid value from their ITSM program where it counts – bottom line profitability.

ITIL® Inside the Box

The assyst solution was designed from inception to support ITIL best practices for IT Service Management. The product ships with a library of best practice processes, ready to use out-of-the-box, where the organization does not have formal processes in place and is aiming for a quick win from their ITSM program. Aside from linking employee, location and role information, assyst can be deployed as a fully functioning ITSM system, enabling the shortest possible path to value and Return on Investment (ROI).

Deployment Options

The assyst Enterprise solution can be deployed as a Windows client or as a pure-web application with one license allowing access to both applications. The assyst solution is also available as a Software-as-a-Service option, with no on-premises implementation, installation or maintenance. Find out about our SaaS ITSM solutions.

We looked at other tools, but we would have had to buy individual modules and with each module bought look at integrating it with the others. When it is one tool you don't have to worry about integration points. Canadian Tire - View the full case study

Contact us to find out more about how assyst can quickly bring value to your organization.

Resources

• Webcast: Is your Complex ITSM Tool Customization Keeping you from Improving your IT Services?

Find Out More

• Book an assyst Demo
• Contact us with your question
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