Digital DashboardsReal-time Business Intelligence

The Opportunity – Digital Dashboards

With many organizations smothered under a growing volume of data, the challenge is to find and interpret the information you need to make the right decision for the business.

A digital dashboard is an enterprise reporting tool that organizes and displays the key metrics you need in an easy-to–interpret visual interface. With a digital dashboard, you have a real-time, birds-eye view of the information that is important to running your IT operation and your business.

With an increasing amount of data to be captured, collated and analyzed, many organizations are feeling the pain of information overload. The effort of drawing useful information out of mountains of data can mean that any intelligence produced from the analysis is already out of date.

The process of capturing, collating and analyzing business intelligence is a repetitive effort. An enterprise digital dashboard provides a solution for automating the collection, organization and presentation of the critical information in a single, easy-to-interpret, visual report.

A digital dashboard can drive increased agility in your organization. With instant, real-time visibility, you can respond quickly and definitively to problem situations and changes in demand. Dashboards also support improvements in IT operations management. The real-time view provided by a dashboard allows you to direct effort to where it is most needed at any given moment, based on where your organization's business priorities lie. This ability to manage services more efficiently equates to a competitive advantage around the cost and responsiveness of your services.

The Value of Digital Dashboards

• Real-time visibility of the current situation
• Spot trends before they impact the business
• Birds-eye view of data aggregated from multiple sources
• Improve the agility of your organization
• Respond quickly to changes in demand
• Improve the efficiency of IT operations
• Reduce reporting effort
• Become a more efficient, responsive and competitive organization

Next: assyst Digital Dashboards

assyst Digital Dashboard

The assyst digital dashboard tool provides a flexible business intelligence platform for real-time reporting on IT Service Management (ITSM) operations. Metrics collated from multiple sources are presented as easy-to-interpret visual displays including pie charts, bar and line graphs, traffic lights, heat maps, speedometers and thermometers.

assyst dashboards are fully customizable at the user level to meet the needs of the CEO, CIO, ITIL® Process Manager, Service Desk Manager or any other role. Individuals can select their own KPIs, display types and display parameters. Dashboard displays can include trailing and predictive indicators to show trends and threshold break points, based on the current performance metrics. Dashboards are fully integrated with the assyst application to enable automated alerting when a threshold is breached. The dashboard is a fully functional reporting tool, allowing users to drill-down to sub-reports and underlying data records by clicking on the dashboard interface.

Next: Key Features of assyst Digital Dashboards

Key Digital Dashboard Features