The assyst Enterprise ITSM CMDB ToolThe Power Behind assyst

The CMDB Opportunity

The Configuration Management Database (CMDB) is the single source of truth for IT, underpinning all IT Service Management (ITSM) activities by providing a complete model of the IT infrastructure. The CMDB allows greater understanding of the business services and supporting infrastructure, enabling strategic planning and risk mitigation by linking infrastructure items to the applications and business services they support. The CMDB is an essential tool for managing the complexity of IT and supported business services in today’s dynamic business environment.

The Value of an ITIL CMDB

• Instant access to full service and infrastructure information
• Faster and more accurate incident logging and resolution
• Support problem identification and resolution
• Improve change planning and business risk assessment
• Support IT asset lifecycle management
• Audit license usage and compliance
• Recording of supplier and maintenance contract records
• Recording of service levels
• Recording of financial data for costing and charging
• Recording of service catalog and service portfolio details

The assyst CMDB is an extremely powerful tool. Competition Commission - View the full case study

Next: The assyst Enterprise CMDB Software

ITIL CMDB Software

The assyst CMDB is the heart of the assyst enterprise ITSM solution, integrated with the service desk, incident, problem and change management, and all other ITIL v2 and v3 processes within a single application. Featuring all the attributes of an ITIL CMDB – discovery, federation, visualization, reconciliation and synchronization - the assyst CMDB is scalable to the needs of large, multi-national organizations.

Next: Key Features of the assyst CMDB

Key ITIL CMDB Software Features

Infrastructure Modeling

The assyst CMDB tool provides a comprehensive model of the IT infrastructure for complete support of both IT Service Management (ITSM) and IT Asset Management (ITAM). Modeling not only the Configuration Items (CIs) in the infrastructure but also the relationships between them, the CMDB tool provides a service-oriented view of the infrastructure. Aggregate systems, IT services, business services and any other logical structures can be modeled in assyst, with complete flexibility over the type of relationships represented in the CMDB.

CMDB Federation

Draw data from multiple silos together into a single location to promote universal visibility of all components of the infrastructure, and the activities surrounding the delivery and support of services. Data can be fully or partly federated from discovery tools, asset inventories, HR and financial applications and monitoring tools, depending on the data maintenance needs of the business, ensuring IT has full access to information without disrupting the operation of the business.

CMDB Visualization

A service-oriented view of the infrastructure is essential to accurately assess the business impact of changes. The assyst CMDB tool provides graphical representations of the infrastructure, linking CIs in the infrastructure to dependent systems and the services they provide. This acts as a powerful tool to support risk-free Change Management as an accurate assessment of business impact can be made.

CMDB Reconciliation

With feeds from multiple federated sources, data going into the CMDB must be consolidated to ensure records are complete without introducing duplicates. The assyst CMDB Gateway can be implemented with rules to identify duplicates and ensure data is reconciled before being imported into the CMDB - maintaining the CMDB integrity. Matches that fall below a specific tolerance threshold are flagged for manual intervention, after which a link is maintained in the system and manual reconciliations do not need to be maintained.

CMDB Synchronization

The assyst solution provides automated discovery tools and a number of integration points to enable external tools and applications to update the CMDB on an as-it-happens basis. This ensures the IT department always has an up-to-date picture of the environment and the CMDB remains an accurate source of truth to underpin efficient IT Service Management and IT Asset Management activities.

Through the implementation of assyst, we have saved the business in the region of a seven figure sum. Aviva - View the full case study