AGS (Axios Global Services) can help your organization gain maximum value from your ITSM project by applying our considerable project experience to your ITSM initiative. Project services can be tailored to any ITSM project, from implementing process automation to achieving ISO/IEC 20000 accreditation. Our consultants have a proven track record of success in every area of ITSM. By relying on AGS to deliver your ITSM objectives, you can retain focus on core business and let us apply our experience in the delivery of ITSM projects to ensure a successful outcome:
Although all AGS services are available for individual delivery, we offer three ITSM project management service packages:
We leverage the out-of-the-box nature of the assyst solution to achieve positive results within the shortest possible timescale and with minimal effort required from the customer. Standard roles, processes and data structures are deployed out-of-the-box to kick-start a best practice IT Service Management program. The Quick Start package comprises strategic consulting, toolset implementation and product training to deliver rapid value to organizations on the first rung of the ITSM maturity ladder.
The Standard package has been designed to meet the needs of the majority of organizations with an existing ITSM program by utilizing the configurable nature of the assyst solution to deliver a tailored best practice solution. Processes, roles and data structures are configured within assyst to support and optimize existing practices. This package is aimed at organizations who want to develop their ITSM maturity to the next level.
Bespoke packages are aimed at large organizations looking to transform the way they operate their business by applying best practices to an existing ITSM program. These packages are suitable for large organizations with a higher level of IT maturity, focusing on business-optimization of IT service delivery and support.
Contact us for more information on how AGS consulting can help you deliver value with IT.