Strategic ITSM Services for CIOs

CIO Review

An analysis and planning service involving a business-focused assessment of where you are and where you want to be, in order to identify the opportunities where IT Service Management and ITIL initiatives can bring cost, quality and agility benefits to your organization.

CIO Development

A hands-on service providing detailed strategic advice on ITSM/ITIL issues. Involving activities such as service modeling and preparation of the business case, this service outputs a number of key planning and risk management deliverables that are critical to the success of an ITSM/ITIL project.

What really clinched the business for Axios was the professionalism of its consultants. Virgin Money

Next: ITSM and ITIL Consulting Services

ITSM & ITIL Consulting Services

SLA & Service Catalog

Service level management has become increasingly important in the IT world. We can help your organization to create service level agreements and construct an ITIL service catalog, which provides a business-level interface between IT and the business to drive a service-oriented approach. Such activities include identifying key services, implementing a service request mechanism and defining efficient processes to support and control service fulfillment.

Configuration Management

Understanding configuration management is vital to remain agile, in particular how to create and maintain a Configuration Management System (CMS) and how to use it to provide value for your organization. These offerings detail the concepts and components of a CMS and how best to implement and maintain configuration management in your organization.

ITSM/ITIL Overview

Take the first step towards best practice IT Service Management with ITIL. We provide a 1 day overview of ITSM for up to 20 people, looking at the principles and concepts of ITIL and how they can be applied to drive improvements in your organization.

ITSM/ITIL Health Check

Where you are now? We’ll help you assess the current state of ITSM in your organization, and identify where you want to get to. Then we’ll work with you to generate a plan of action, including practical ways to achieve the quick wins that will allow your ITSM/ITIL project to gain momentum.

ITSM/ITIL Process Optimization

Quality processes are critical to providing quality services. We’ll look at where your individual service support and service delivery processes can be improved to make them more efficient and effective at supporting the business.

Axios offers the following services for a range of audiences, requirements and timescales:

• 1 day workshops to raise awareness of the specific subject matter
• 3-5 day strategy sessions to offer guidance on implementation
• 10-15 day development sessions to inform, provide guidance and implement

Some consultants just delegate, but our Axios Systems consultant got into the trenches with us. Government of Bermuda - View the full case study

Next: ISO/IEC 20000 Consulting Services

ISO/IEC 20000 Consulting Services

ISO/IEC 20000 Health Check

If you’re considering an ISO/IEC 20000 certification project, we can point you in the right direction, with an overview of the requirements for certification and the process to get you there.

ISO/IEC 20000 Gap Analysis & Audit Planning

We'll review, analyze and document the current state of your organization's IT Service Management operations and produce an action plan detailing where improvements need to be made in preparation for the ISO/IEC 20000 audit.

The work carried out by Axios Global Services was invaluable and key to our ISO/IEC 20000 success. Service Delivery Manager, Competition Commission - View the full case study