IT Service Management ConsultingThe ITSM Experts

IT Service Management (ITSM) is all about making IT work for the business. Our consulting division, Axios Global Services (AGS), focuses on helping our customers get the best out of IT by enabling service provision with a focus on the needs of the business. We’ve been helping our customers successfully deliver ITSM strategies for over 20 years, giving us an unparalleled level of expertise in the ITSM industry and an exemplary history of success.

Axios Global Services

Axios Global Services (AGS) comprises an experienced team of IT Service Management professionals to deliver best practice ITSM services to customers across the globe. Calling on a collective experience of literally hundreds of years in the industry, AGS takes a business-driven, process-based approach to consulting, applying best practices to deliver tangible results to customers:

• Achieve measurable improvements in IT service quality
• Increase service delivery capability
• Improve customer productivity and satisfaction by optimizing IT support
• Reduce costs by implementing best practices and process automation
• Mitigate risk and ensure the success of your ITSM initiative
• Facilitate legislative compliance
• ISO/IEC 20000 accreditation

Our AGS consultants and educators are highly skilled, certified and experienced, with a proven background in the delivery of ITSM projects. Their focus is on achieving business success.

Contact us to discuss how AGS can help drive your business forward with best practices for ITSM.

ITSM Consulting Services

AGS offers a comprehensive catalog of strategic and tactical consulting services designed to support our customers’ IT Service Management initiatives end-to-end. We combine best practice consulting and education with product consulting and training to help you devise and realize an ITSM strategy driven by business value. Consulting packages can be tailored to fit your requirements - from a best practice health check to a full-scale ITSM initiative project managed by our consultants, we have a consulting package to support your needs.

ITSM Consulting

Business-level strategic consulting services focusing on how IT Service Management, ITIL, with dedicated offerings to SLA/Service Catalog and CMDB, and ISO/IEC 20000 can drive business profitability through improved ITSM.
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Training

Training is integral to successful IT Service Management. AGS offers strategic training and certification packages covering ITSM, best practices and ISO/IEC 20000.
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assyst Solutions Consulting

We combine a proven, structured implementation methodology with our consultants’ expertise across all industries to guarantee a rapid, fixed-cost and successful implementation of the assyst product.
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assyst Solutions Training

Our team of IITT accredited training professionals offer a complete range of solutions training courses to ensure you gain the most value from your assyst implementation.
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ITSM Project Management Services

Quick Start, Standard and Bespoke services by our experienced ITSM project managers to provide end-to-end management of ITSM projects. Mitigate risk and guarantee success of your ITSM initiative.
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Business Consulting & Strategic ITSM	Strategic ITSM Training	assyst Solutions Consulting	assyst Solutions Training
CIO Review	ITSM/ITIL Overview	Functionality and Data Requirements	Event Maintenance
IT Service Catalog	ISO/IEC 20000 Awareness	Solutions Design	CMDB Maintenance
IT Services Modeling		Solutions Implementation	Configuration and Administration
Process Consulting and Re-engineering		Integration	Process Workflow
ITSM Health Checks		Health Checks	Service Support Staff Training
ISO/IEC 20000 Consulting and Audit			Train the Trainer
			assyst 8.0 Workshop

Some consultants just delegate, but our Axios Systems consultants got into the trenches with us. Govt. of Bermuda - View the full case study

Contact us for more information on how AGS consulting can help you deliver value with IT.