assyst Solutions TrainingGet the most from assyst

Our goal is to ensure you get the most of out your assyst implementation. Efficient use of the solution enables optimized IT service delivery, driving the business forward. We provide hands-on, role-focused training to our customers, transferring practical skills that can be rapidly applied to achieve the ITSM objectives of the business.

assyst Event Maintenance

Enable assyst Administrators to create, manage and maintain the data records required for efficient event management.

assyst CMDB Maintenance

Enable assyst Administrators to create, manage and maintain infrastructure components and asset structures required for CMDB management.

assyst Configuration & Administration

Introduce assyst customization and administration tools to assyst Administrators.

assyst Workflow Design & Scheduling

Provide assyst knowledge and education to staff involved with creating and managing workflow processes to be used in support of event management, and to provide assyst knowledge for effective scheduling of change requests.

assyst Management Reporting

Explore the assyst data structures to enable delegates to produce valuable service management and business intelligence reports from assyst.

assyst Service & Support

This course is designed to provide assyst knowledge and education to staff involved in the provision of IT support services.

Train the Trainer - assyst Service & Support Essentials

This course is designed to enable key assyst users to cascade training down through the organization. It is focused on logging and progressing events using Actions, Workflow Maintenance and Item Data Maintenance.