ITSM Whitepapers
Featured Whitepaper
Using Social IT Management to Improve IT Customer Satisfaction and ROIIn this exclusive Axios whitepaper, Sharon Taylor, President of Aspect Group, Inc. and Former Chief Architect of ITIL v3, explores how organizations can use Social IT Management strategies and technology...
|
Whitepaper Archive
Why choosing an ITSM tool is like buying a houseKaren Ferris of Macanta Consulting describes how you can ensure your organization chooses the right ITSM technology at the right price - while avoiding the pitfalls that many other organizations have experienced.
|
|
ITSM Tools exposedSharon Taylor, Chief Architect of ITIL v3, explains all the factors that you should consider in deciding where and how ITSM tools should support your strategy.
|
|
Save 25 percent on IT spend - OvernightThis whitepaper explores the business case for either maintaining a highly customized solution, fine tuned to the business needs, or of using an out-of-the-box solution.
|
|
How to reduce IT costsIf you have a tight budget what can you do? This whitepaper addresses the issues you will face and shows you how to turn them to your advantage.
|
|
How to benchmark your ITSM servicesAs with any journey, you have to know where you are and where you want to go before you can plan the route. The same is true when embarking on an organization performance improvement project. An IT "Health...
|
|
How to implement SLAs properlyThis whitepaper revisits the original ideas and explores what went wrong, with a view to perhaps resurrecting the SLA.
|
|
Service Value ManagementSharon Taylor, Chief Architect of ITIL v3, explores the Service Value Management approach and explains how creating, managing and measuring value in services can give your organization significant competitive...
|
|
ITIL Reference GuideSharon Taylor, Chief Architect of ITIL v3 authored this whitepaper to help the ITSM community understand the changes to ITIL, and how the latest version provides major benefits to existing ITIL practitioners,...
|
|
How to get a bigger IT budgetThere is a general feeling in the IT industry that measuring effectiveness is solely based on finance. This whitepaper explores other KPIs that should be monitored and reported on when making decisions...
|
|
How CMDB fits in with your IT strategyThis whitepaper will show you how a CMDB underpins each ITIL process, and how you can leverage it to increase the value of IT support within your organization.
|
|
How to implement a CMDBAre you considering a CMDB implementation? This whitepaper will teach you how to go about a CMDB implementation by breaking it down into five steps.
|
|
ITIL v3 Chief Architect explains Service Catalog ImplementationAre you about to implement a Service Catalog? This whitepaper explores the art of Service Catalog management, how to create a Service Catalog, and how not to create one, the challenges, benefits and 5...
|
|
SaaS ITSM for the CIOCIOs are under pressure to do more with less, reduce costs and drive growth through innovation. This whitepaper discusses SaaS and how it is driving a change in the CIO role.
|
|
Cloud Computing and its impact on ITSMSharon Taylor, Chief Architect of ITIL v3, provides insight on the concept of cloud computing and its impact on ITSM. In this paper, Taylor clarifies the facts about cloud computing and discusses whether...
|
|
Build the business case for Service CatalogSharon Taylor, Chief Architect of ITIL v3, recommends practical steps for building your business case for Service Catalog and measuring ROI to prove its value.
|
|
How to reduce the cost and time of tool upgradeDo you dread your next tool upgrade? This whitepaper outlines the five most common problems relating to upgrading an enterprise IT Service Management (ITSM) solution and how organizations can avoid or...
|
|
Change Management Best PracticeThis whitepaper explores why companies struggle with change management.
|
Find Out More
Resources
 |
Case Study: Fife Council |
 |
Using Social IT Management to Improve IT Customer Satisfaction and ROI |
 |
Axios Systems Corporate Overview
|
