White Papers From Axios Systems

Service Value Management: The Business Imperative

This white paper explores the SVM approach and how creating, managing and measuring value in services can give your organization a significant competitive advantage. Sharon Taylor, Chief Architect of ITIL® V3, discusses how IT services can create value and achieve business outcomes through:

Operational effectiveness - availability, reliability and responsiveness with event, incident and problem management.
Transformation of services - risk control, compliance and governance to ensure the validation, testing, configuration and change management of services.
Optimization of services - efficiency, effectiveness and value identification through an iterative, continually evolving approach which involves reviewing, analyzing and acting upon the business intelligence gained from value measurement and reporting.