Managed Service ProvidersManage Your Services with assyst

assyst For MSPs

Manage the delivery and support of your services with assyst, a powerful, scalable IT Service Management solution capable of supporting hundreds of thousands of end users across many hundreds of clients.

Secure Multi-Tenancy

Utilizing a multi-tenanted architecture, assyst supports multiple customer organizations within a single assyst implementation. Asset, service, user, location, knowledge base, and other customer-specific data are securely segmented.

Customer Self-Service Portal

Reduce support costs and improve customer satisfaction with the assystNET self-service customer portal. Customers can use the service catalog to order services directly without calling the service desk. Incorporating an actionable service request system and a self-service incident logging system, the assystNET portal also provides a user-facing knowledge base for self-service resolution. The portal can be branded for each individual customer, from within one environment.

Reporting and Dashboards

The assyst CMDB captures detailed information on all aspects of IT service and asset management including service usage, delivery and support costs, asset costs and customer satisfaction levels.

assyst supports multiple layers of SLAs, applicable to services, organizations or other user groups. Each SLA can support multiple priority levels and escalations to enable full customization of service level needs to each customer.

Managed Service Providers can create customer reports to monitor any aspect of IT service and asset management, as well as custom, real-time views using assyst's flexible dashboard functionality.

Remote Discovery and Support Tools

The assyst solution can federate data from multiple asset databases and discovery sources for each client, drawing all information into a single, customer-partitioned CMDB.

Improve resolution times by using assyst's remote support tools in place of desk-side visits.

Disaster Recovery and Service Continuity

The live assyst instance can be synched with a second off-site instance of assyst to support effective disaster recovery, with automated fail-over to provide unbroken service availability.

Next: The MSP Partner Program

The MSP Partner Program

The Managed Service Provider Program (MSP) is designed to meet the needs of partner organizations that provide outsourced IT services to end customers.

• Improved purchase conditions
• Flexible licensing terms
• Sales support
• Train-the-trainer program
• Tailored support