Axios Systems has helped us to grow our IT Service Management practice. The value they place on customer success has translated into outstanding results for our joint customers. Their laser focus on IT Service Management, partner program resources, and flexibility to work with and support us makes them an outstanding ally.
Manage the delivery and support of your services with assyst, a powerful, scalable IT Service Management solution capable of supporting hundreds of thousands of end users across many hundreds of clients.
Utilizing a multi-tenanted architecture, assyst supports multiple customer organizations within a single assyst implementation. Asset, service, user, location, knowledge base, and other customer-specific data are securely segmented.
Reduce support costs and improve customer satisfaction with the assystNET self-service customer portal. Customers can use the service catalog to order services directly without calling the service desk. Incorporating an actionable service request system and a self-service incident logging system, the assystNET portal also provides a user-facing knowledge base for self-service resolution. The portal can be branded for each individual customer, from within one environment.
The assyst CMDB captures detailed information on all aspects of IT service and asset management including service usage, delivery and support costs, asset costs and customer satisfaction levels.
assyst supports multiple layers of SLAs, applicable to services, organizations or other user groups. Each SLA can support multiple priority levels and escalations to enable full customization of service level needs to each customer.
Managed Service Providers can create customer reports to monitor any aspect of IT service and asset management, as well as custom, real-time views using assyst's flexible dashboard functionality.
The assyst solution can federate data from multiple asset databases and discovery sources for each client, drawing all information into a single, customer-partitioned CMDB.
Improve resolution times by using assyst's remote support tools in place of desk-side visits.
The live assyst instance can be synched with a second off-site instance of assyst to support effective disaster recovery, with automated fail-over to provide unbroken service availability.
Become an Axios Systems Partner and work with us to meet your customers' needs.