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Axios Systems launch innovative web based user interface for core solution

March 12, 2004

Axios Systems, the leading global Help Desk & IT Service Management vendor, has announced the launch of its innovative new web based user interface for its core solution, assyst.

Initially aimed at mobile IT Support users, the assyst web interface will offer an anytime-anyplace-anywhere solution for the mobile IT workforce and will be showcased at the Helpdesk and IT Support Show in London, UK in April this year.

Tasos Symeonides, CEO of Axios Systems, said “The launch of the new web based user interface for assyst is an exciting time in the evolution of our solution” He continued; “Harnessing the power of assyst through a web based delivery medium will help propel our customers into a new era of IT Support.”

assyst is a Help Desk & IT Service Management solution supporting all IT Infrastructure Library (ITIL®) disciplines in a single consolidated out-of-the-box product. Placed at the hub of IT operations, assyst brings an unprecedented level cohesiveness to IT Service Management.

The drive towards web-based Consolidated Service Desk (CSD) solutions is gathering pace. According to John Inverso, Analyst at Industry Analyst group Gartner, “One of the most recent advances in help desk software is the expansion of its functionality into intranets and the Internet.” Inverso states, “Some products even go as far as reproducing the user's help desk interface on the Web browser, making it look exactly as it does on his or her desktop. This allows for a more mobile IT support staff with ready access to the CSD.”

The new assyst web user interface will add further value to assyst, by offering IT Support users an easy-to-use advanced web user interface for performing tasks such as incident and change logging, event query and monitoring and event update.

Linda Murray, Axios Systems Product Marketing Manager said “The next generation assyst web deployment options combine cutting edge development techniques with input from leading design authorities; a successful combination, which is reflected in the quality of our new solution.”

Reflecting its continued commitment to its existing customers and their solutions, Axios Systems will soon be announcing the release of version 6 of its leading Help Desk & IT Service Management solution, assyst.

Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.

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Axios Systems plc
60 Melville Street
Edinburgh
EH3 7HF
United Kingdom
E-mail: assystuk@axiossystems.com
Website: http://www.axiossystems.com

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Axios Systems supplies ITIL Service Management software, ITIL Service Desk software, ITIL Change Management software, ITIL Asset Management software, solutions and services.
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