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New generation of Axios software has six appeal

March 29, 2004

Leading global Help Desk and IT Service Management (ITSM) software vendor Axios Systems (www.axiossystems.com) has launched the new generation of its core solution, assyst, describing it as the most significant product advancement in its 16 year history.

assyst 6 features an all new Web-based user interface aimed at mobile IT support users, an innovative Web-based self-service tool for end-users, and a host of new features aimed at improving the functionality and usability of its integrated service desk suite.

It will be shown in public for the first time at the Help Desk and IT Support Show (HITS) at Olympia, London on 28 and 29 April.

"Axios Systems is constantly improving its industry-leading IT Service Management software and assyst 6 is the biggest leap forward in its development so far," said Tasos Symeonides, Managing Director of Axios Systems. "The underlying assyst architecture is undergoing a fundamental transition to a Java-based environment. This will offer a number of key benefits to our customers such as platform independence, easier deployment of software and exploitation of Web technologies."

The new Web user interface will add further value to assyst by offering IT support users an easy-to-use advanced method of performing tasks such as incident and change logging, and event query, monitoring and updating.

assystNET, the new Web-based self-service companion product for assyst, will offer end-users an interface for performing tasks such as assisted incident logging, email prompted authorizations and proactive issue awareness.

As with Axios' previous product releases, assyst 6 also facilitates seamless integration with all IT environments.

Best Practice continues to be at the heart of the company's solutions. assyst was designed from inception around the IT Infrastructure Library (ITIL®) framework - internationally accepted guidelines for Best Practice in IT Service Management

The assyst solution continues to offer a unique lifecycle approach to ITSM through the integration of Incident, Problem, Change, Asset & Configuration and Service Level Management processes in a single application. This consolidation is a key strength of the tool as it steers the user intuitively through the processes in turn, ensuring a Best Practice implementation every time.

Customer feedback has again been a driving force behind the product enhancements. "A large proportion of the improvements are the result of their comments and suggestions," Mr Symeonides said. "This reinforces our commitment to addressing customers' increasing needs and market demands."

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