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Axios takes control with NetSupport Manager

June 09, 2004

Axios Systems, the leading provider of Best Practice-based consolidated IT Service Management software – assyst, is pleased to announce a global reseller agreement with NetSupport Group, adding its award-winning Remote Control solution, NetSupport Manager (NSM), to Axios Systems’ best-of-breed solutions portfolio.

NSM features a range of powerful, secure tools designed to deliver a complete remote PC management and support solution over any LAN, WAN or the Internet. The multi award-winning application includes features to further support desktop management in corporate, educational and government environments.

In organizations today, Remote Control solutions play an important role in IT Service Management; enabling support analysts to take control of affected PC’s when necessary, guiding the user through the problem-solving process or by investigating the problem directly. This support method provides quick and efficient troubleshooting and makes it possible for organizations to centralize their end-user support functions.

NSM will be fully integrated with assyst, providing end-users with seamless access to full remote control capabilities, supplementing the extensive out-of-the-box functionality available within assyst.

“We are delighted to be working with NetSupport, adding their market-leading Remote Control product to our best-of-breed solutions portfolio. We see NSM as a perfect supplement to our consolidated IT Service Management solution, assyst.” said Tasos Symeonides, Managing Director of Axios Systems.

Marcus Kingsley, Group Marketing Manager, stated "NetSupport are proud to be working alongside Axios Systems. With Axios' unrivalled pedigree of combining the provision of market leading Help Desk and Service Management Software Solutions with Best Practice installations; we envisage the addition of NetSupport products to further strengthen, complement and enhance their status as a leading international supplier.

Axios Systems is a leading provider of Best Practice-based IT Service Management (ITSM) solutions. Our customer-centric approach combined with our award-winning solutions, ensure customers worldwide can align their Service and Support organizations with the overall business goals. Our core solution, assyst, intuitively steers users through the ITIL® processes. Axios Global Services provides a range of consulting, project management and training services. Our commitment to Best Practice is demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM. Axios is headquartered in the UK, with offices across the Americas, Europe and Asia Pacific.

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Axios Systems plc
60 Melville Street
Edinburgh
EH3 7HF
United Kingdom
E-mail: assystuk@axiossystems.com
Website: http://www.axiossystems.com

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