Customer Enablement Seriesassyst customer webinar schedule

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We’re delighted to share with you the upcoming schedule for our customer enablement series, designed to help you get the most out of assyst and maximize your ROI. Each upcoming topic in the series features a customer webinar, training sessions and roundtable discussion. Please note, dates are subject to change.

 

 


 

Continual Service Improvement

Continual Service Improvement (CSI) is integral for any program to be successful. The Customer Success Program (CSP) is based on CSI as well as a mutual partnership between Axios and you, our customers. We are committed to working together to establish, plan, and achieve goals throughout your IT Service Management (ITSM) journey. Having the right people, the right product, and the right processes are the critical success factors to drive a successful partnership.

 

As the year comes to a close, we’d like to invite you to help us in our ongoing effort to improve. Thanks to your feedback so far, we have made many strides and are excited to implement more of your requests. Join us as we take a look at how the program has evolved since its inception and hear about our plans for expanding in 2017.

 

Session Speaker Date Register your place

Customer Webinar

Cathi Davey

Chief Solution Architect, Axios Systems
December 14, 2016 Register

 

 

Change Management

The purpose of Change Management is to control the life-cycle of all changes, enabling beneficial changes to be made with minimum disruption to the maintained IT services.

 

Typical activities carried out under Change Management are:

 

  • Assessing the impact of business change on IT
  • Analyzing the risk of a service or IT change
  • Controlling change authorization
  • Notifying potentially affected parties (of proposed, planned and implemented changes)
  • Recording and maintaining accurate change, and other related records

 

Change Management in assyst can range from simple Event creation and assignment using Actions, to a Dynamic Workflow embodying your corporate processes integrating with other applications, suppliers and workflows in parallel.

 

In this session we will:

 

  • Demonstrate the Request for Change Service Offerings via assystNET’s Service Catalog based on the visibility group.
  • Provide an overview of Standard and Normal Change Type processes for Development changes along with Infrastructure changes, including Network Service and Data Center/Server Administration.
  • Look at how to automate approval decision tasks based on Items and the use of the Action Processor to auto-approve based on the Requestor of Change.

 

Session Speaker Date Register your place

Customer Webinar

Speaker TBC January 2017 Coming soon

Training Session and Roundtable Discussion

Karen Adornetti

Solution Architect, Axios Systems
January 2017 Coming soon

 

 

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