Customer Enablement Seriesassyst customer webinar schedule


We’re delighted to share with you the upcoming schedule for our customer enablement series, designed to help you get the most out of assyst and maximize your ROI. Each upcoming topic in the series features a customer webinar, training sessions and roundtable discussion. Please note, dates are subject to change.




assyst10 SP7.5 Deep Dive

In this webinar, Cathi Davey, Chief Solutions Architect at Axios Systems, will provide a deep dive into the latest release of assyst.


New features include:


End Users:

  • New & improved End User Interface
  • Increased configuration options for Search
  • Added lookup and filtering options
  • Added report viewing & exporting options for end users



  • Expanded column options for the monitors
  • Ability to report on shared custom fields
  • Ability to email report results to subscribers
  • Additional report templates released for the Reporting Wizard



  • Additional debug info for action templates
  • Major Category, Event Builders and Models added to CSG restrictions
  • Read-only replicated Reporting Server supported for scheduling
  • Enhanced Architecture: Java 8 support, MS SQL 2016 64-bit Enterprise & Standard support, Wildfly 10 replaces JBOSS, BIRT engine upgraded.


Session Speaker Date Register your place

Customer Webinar

Cathi Davey
Chief Solution Architect, Axios Systems
February 1, 2017 Register



Change Management

The purpose of Change Management is to control the life-cycle of all changes, enabling beneficial changes to be made with minimum disruption to the maintained IT services.


Typical activities carried out under Change Management are:


  • Assessing the impact of business change on IT
  • Analyzing the risk of a service or IT change
  • Controlling change authorization
  • Notifying potentially affected parties (of proposed, planned and implemented changes)
  • Recording and maintaining accurate change, and other related records


Change Management in assyst can range from simple Event creation and assignment using Actions, to a Dynamic Workflow embodying your corporate processes integrating with other applications, suppliers and workflows in parallel.


In this session we will:


  • Demonstrate the Request for Change Service Offerings via assystNET’s Service Catalog based on the visibility group.
  • Provide an overview of Standard and Normal Change Type processes for Development changes along with Infrastructure changes, including Network Service and Data Center/Server Administration.
  • Look at how to automate approval decision tasks based on Items and the use of the Action Processor to auto-approve based on the Requestor of Change.


Session Speaker Date Register your place

Customer Webinar

Speaker TBC March 2017 Coming soon

Training Session and Roundtable Discussion

Karen Adornetti
Solution Architect, Axios Systems
March 2017 Coming soon




View past webinars