Customer Enablement Seriesassyst customer webinar schedule

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We’re delighted to share with you the upcoming schedule for our customer enablement series, designed to help you get the most out of assyst and maximize your ROI. Each upcoming topic in the series features a customer webinar, training sessions and roundtable discussion. Please note, dates are subject to change.

 

 


 

Partnering With Axios

Success in ITSM is all about the right balance of people, process and technology. We've created this webinar to show you how we can work in partnership to create a tailored program that ensures your ITSM implementation is a success.

 

In this session you will see:

 

  • The benefits of working in partnership with Axios and the services available to you.
  • An update from Service Operations Manager, Marc Marenghi, on the steps the Service Desk is taking to improve your customer experience.

 

Session Speaker Date Book your place

Training Session


Karen Adornetti
Solution Architect, Axios Systems

Marc Marenghi
Service Operations Manager, Axios Systems
 
13 October 2016 Coming soon

 

 

IT Asset Management

IT Asset Management (ITAM) and IT Service Management (ITSM) share the same goal – managing technology to deliver business value. They’re part of the same machine, so it makes sense to help IT Asset Managers work in harmony with IT Service Managers – sharing tools and information to improve efficiency of IT operations and deliver more value to the business at a lower cost. That’s why we’re continually evolving the ITAM capabilities of our assyst product - to help you deliver more business value from technology.

 

As an integrated ITAM/ITSM solution, assyst helps ensure you derive optimized business value from IT assets. Every asset is recorded in a service-oriented context, which shows exactly how each asset fits into the technology stack and what it means to the business. This webinar will cover:

 

  • Managing the full IT asset lifecycle
  • How a service-oriented CMDB shows the business context of all assets
  • Automated asset discovery, keeping CMDB data fresh
  • Optimizing software license cost and compliance
  • A look at features including Agent & Agentless Discovery; Inventory Database; License Management; IT Compliance; Patch Management; Software Deployment; Software Metering; OS Deployment; Power Management; ITAM Automation; ITAM Dashboards; Reporting

 

Session Speaker Date Book your place

Customer Webinar


Laura Herr
ITAM Product Specialist, Axios Systems

Cathi Davey
Chief Solution Architect, Axios Systems
 
November 2016 Coming soon

Training Session and Roundtable Discussion


Karen Adornetti
Solution Architect, Axios Systems

Laura Herr
ITAM Product Specialist, Axios Systems
 
November 2016 Coming soon

 

 

Problem Management

The purpose of Problem Management is to identify an Event that frequently occurs, or a very serious event with a high impact on the services organization. Use the Problem logging and monitoring facilities to monitor, manage and report on such issues.

 

assyst provides the problem mechanism for you to use to prevent issues being swept under the carpet and forgotten, and to set out a framework for someone to use in order to do something about these issues.

 

Session Speaker Date Book your place

Customer Webinar

Speaker TBC December 2016 Coming soon

Training Session and Roundtable Discussion

Karen Adornetti
Solution Architect, Axios Systems
December 2016 Coming soon

 

 

Change Management

The purpose of Change Management is to control the life-cycle of all changes, enabling beneficial changes to be made with minimum disruption to the maintained IT services.

 

Typical activities carried out under Change Management are:

 

  • Assessing the impact of business change on IT
  • Analyzing the risk of a service or IT change
  • Controlling change authorization
  • Notifying potentially affected parties (of proposed, planned and implemented changes)
  • Recording and maintaining accurate change, and other related records

 

Change Management in assyst can range from simple Event creation and assignment using Actions, to a Dynamic Workflow embodying your corporate processes integrating with other applications, suppliers and workflows in parallel.

 

In this session we will:

 

  • Demonstrate the Request for Change Service Offerings via assystNET’s Service Catalog based on the visibility group.
  • Provide an overview of Standard and Normal Change Type processes for Development changes along with Infrastructure changes, including Network Service and Data Center/Server Administration.
  • Look at how to automate approval decision tasks based on Items and the use of the Action Processor to auto-approve based on the Requestor of Change.

 

Session Speaker Date Book your place

Customer Webinar

Speaker TBC January 2017 Coming soon

Training Session and Roundtable Discussion

Karen Adornetti
Solution Architect, Axios Systems
January 2017 Coming soon

 

 

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