AdobeStock_101959834.jpeg

Collaboration and Gamification

Create an energized digital community

Cultivate a connected organization

People succeed when they work together, but fostering collaboration can be challenging. assyst’s leading collaboration and gamification features help you facilitate better engagement and a more healthy flow of information. Connect silos and get people across the globe working together to solve problems faster.

collaboration_m30

See how collaboration and gamification can energize and enhance your organization

Digital tools enable global collaboration

assyst combines open collaboration, gamification, and mobility for best results

Collaboration

Real-time digital collaboration—cutting across geographic and departmental boundariesempowers your people to pull information, crowdsource solutions, and gather insights faster than ever before. Collaboration in assyst is custom-built to support the needs of IT and IT users and is part of the core assyst application—not a bolt-on module.

“assyst is helping us mature our knowledge management capabilities through the deployment of collaboration and a central knowledge hub.”
XENTRALL
collaboration-1.jpg

Gamification

assyst integrates collaboration and gamification to drive adoption and encourage positive behaviors. Points, badges and leader boards reward contributors, helping build and sustain engagement. Social feedback elements indicate the usefulness of contributions, helping to maintain the quality of information going into the knowledge base.

"IT support costs have reduced by 34%"
MOHAWK
gamification.jpg

Web and mobile

assyst removes the barriers that stand in the way of healthy communication. Collaboration tools are accessible anytime, anywhere, and on any device—so your IT people and employees can share information and crowdsource solutions across the globe, 24/7.

"assyst has empowered our business users, giving them a greater experience overall.."
XENTRALL 
web_mobile.jpg

Energize and enhance your business with collaboration and gamification. Ready to use on day one.

baner_service-catalog

service_catalog_are_you_the_master_or_slave

Service Catalog: Are you the Master or Slave?

Sharon Taylor, Chief Architect of ITIL v3, explores the art of Service Catalog management; how to create a Service Catalog, and what to avoid; the challenges, benefits and 5 top tips on setting it up and improving it.

Read More

Key collaboration and gamification features

Collaboration and gamification are core parts of the assyst solution. Nothing to integrate. 

Community

community

Create a vibrant IT communitycollaborating across boundaries to accelerate work and drive innovation.

IT and End Users

IT_and_end_users

Facilitate open collaboration between employees and IT, between IT teams, and between business departments.

Knowledge Capture

knowledge_capture

Collaboration sessions are automatically captured as searchable knowledge artefacts.

User Profiles

user_profiles

Searchable user profiles make finding the right collaborators simple.

ESM/Beyond IT

ESM_beyondIT

Expand collaboration and gamification across other internal service domains like HR and Facilities.

Pre-integrated

pre_integrated

Collaboration and gamification are part of the assyst app. Ready-to-go technology. Ready to go on day one. No integration required.

Sobeys case study

“23% increase in resolution within SLA on Critical Priority Incidents.”

Read More

anim_graph.gif
sobeys

Modern IT management technology in one app

Find out more about other ready-to-use IT management features you get with assyst.

Process Automation

process_automation_352

Automate IT service and IT operations processes with this codeless drag-and-drop process designer.

Read More

#Service_desk

Service Desk Software

ITSM_service_desk_software_Empower_end_users_10_m18-1

Empower your agents with the smart technology they need to fix and close more incidents first time.

Read More

#Service_desk

Collaboration

collaboration_m30

Boost your organization’s knowledge pool with a powerful global platform for sharing and crowd-sourcing.

Read More

#Digital_workplace

Password Reset

password_reset

Divert up to 25% of calls away from your service desk with this simple employee password recovery tool.

Read More

#Service_desk

Service Catalog

ITSM_service_catalog_Digital_user_experience_174

Improve the IT customer experience with a consumer-style service catalog.

Read More

#Digital_workplace

Knowledge Management

knowledge_management_144

Quit reinventing the wheel and make real progress. assyst integrates knowledge capture and sharing into every aspect of IT.

Read More

#Digital_workplace

Mobile IT Workforce

mobile_IT_workforce_77-1

Give your IT people access to the information and tools they need to perform while out in the field.

Read More

#Service_desk

IT Dashboards

ITSM_IT_man_dashboards_Realtime_58

Get instant, real-time visibility of IT performancewherever you are. Build custom dashboards in minutes.

Read More

#Performance

ITSM + ITOM + ITBM in one app. Ready-to-go. No coding required.

assyst__venn_fullwheel_resp

See how you can facilitate better collaboration with assyst

Helping you on your journey to digital transformation

Briefing

briefing_making_it_collaboration_work

Making IT collaboration work

Break down barriers and promote open collaboration

  • Cross-IT collaboration
  • Business-IT collaboration
  • 7-steps to success

5 minute read

Briefing

Briefing_gamificaton_in_service_managementjpg

Gamification in service management

What gamification can do for service management

  • Game mechanics
  • Game dynamics
  • How they apply to IT services and operations

5 minute read

Briefing

Briefing_social_knowledge_management

Social knowledge management

From system of record to system of engagement

  • Traditional vs social knowledge
  • How to capture and curate knowledge
  • Social knowledge management in action

5 minute read