ITSM BlogLatest Articles
Published: 04 September 2015
There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, of course, is how your colleagues view service management. You can't control this, but you can influence it, and you can influence it in a positive direction.
Published: 25 August 2015
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'... Service management experts Stephen Mann and Rebecca Beach offer their insights on how you can effectively communicate a service management program.
Published: 21 August 2015
If you're thinking of taking baby steps in the direction of better service management, or if you have a grand vision for implementation, be sure to take a quick look at this publication. Because if you get the people-side of such a project wrong, chances are the dream for better service management will remain just that: nothing but a dream (albeit a nice one).
Published: 16 July 2015
Have you heard the good news? Info-Tech Research Group have named Axios a 'champion' in enterprise service desk software.
Published: 12 November 2014
The rise of Enterprise Service Management (ESM) has redefined the future role of IT, placing it at the heart of business transformation and service innovation. Over the coming weeks we’ll be looking at the rise of ESM, the opportunities for IT and the tactical steps to adopt ESM in your organization. This week, we start with ‘What is Enterprise Service Management?’