ITSM BlogLatest Articles

  • What is SIAM and what can it do for your IT organization?

    Author: stephen.brunsdon
    Published: 13 February 2017

    Increasing service expectations, automation, budget, business alignment and efficiency: how can your IT organization consolidate these leading ITSM trends into a single end-to-end service management service this year?

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  • Is 2017 the time for service unification?

    Author: stephen.brunsdon
    Published: 23 January 2017

    After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution. With competing pressures on CIOs to deliver greater efficiencies, business alignment, act increasingly as a broker whilst delivering an experience capable of meeting rampant service expectations – the requirement to do more with less has never been greater.

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  • 7 in ’17: the key ITSM goals and challenges this year

    Author: stephen.brunsdon
    Published: 21 December 2016

    ITSM trends for 2017 are seemingly endless: CMDB, Software Asset Management (SAM), Service Catalog, automation, knowledge management, customer satisfaction, metrics and SIAM are all on the rise. But which of the “7 in ‘17” should your organization prioritize in the coming 12 months?

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  • Best of ITSM: the 9 most popular topics of 2016

    Author: stephen.brunsdon
    Published: 12 December 2016

    2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from Axios Systems.

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  • Axios CTO Chris Ryding to present importance of ESM at ITSMF16 conference

    Author: stephen.brunsdon
    Published: 21 November 2016

    Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.

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