ITSM BlogLatest Articles

  • Best of ITSM: the 9 most popular topics of 2016

    Author: stephen.brunsdon
    Published: 12 December 2016

    2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from Axios Systems.

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  • Axios CTO Chris Ryding to present importance of ESM at ITSMF16 conference

    Author: stephen.brunsdon
    Published: 21 November 2016

    Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.

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  • What are you doing to enhance the IT service experience?

    Author: stephen.brunsdon
    Published: 14 November 2016

    Understanding the needs of your customers is part and parcel of making an organization successful. Identifying what customers need and why they need it is key to delivering good IT service experience. But do you know how they want to utilize these needs?

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  • Is your IT business case doomed to fail?

    Author: stephen.brunsdon
    Published: 31 October 2016

    It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail . Building an effective IT business case can align a project with the actual business needs and increase your chances of success.

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  • Gold sponsor Axios Systems to present at annual IT in the Park event

    Author: stephen.brunsdon
    Published: 24 October 2016

    What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns to Edinburgh.

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