ITSM BlogLatest Articles
Published: 21 November 2016
Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.
Published: 14 November 2016
Understanding the needs of your customers is part and parcel of making an organization successful. Identifying what customers need and why they need it is key to delivering good IT service experience. But do you know how they want to utilize these needs?
Published: 31 October 2016
It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail . Building an effective IT business case can align a project with the actual business needs and increase your chances of success.
Published: 24 October 2016
What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns to Edinburgh.
Published: 10 October 2016
For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to running, growing and transforming businesses, IT departments are collapsing under the weight of their own legacy.