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Published: 08 February 2013
IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people are used to facing change - and yet, there has been a recent change that has not been fully embraced - the push toward multiple channels of communication.
The Social Media Impact on IT
Brought about by the likes of Twitter, Facebook, Yelp and crowdsourcing which have become common in everyday consumer life, users, particularly Generation Y, expect businesses to accommodate these communication preferences. Whether it is a quick chat online with technical support or the ability to work collaboratively with an online community to solve a common problem, users expect the ability to use multiple channels and means to solve their issues fast.
Published: 28 June 2012
In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, social collaboration, SaaS, ITSM business intelligence and mor
Published: 27 June 2012
Published: 11 June 2012
During my time at Axios Systems I have had the opportunity to work with a wealth of industry experts and influencers; many of whom possess a deep knowledge of ITSM, ITIL and players within the space.
Published: 07 June 2012