ITSM BlogLatest Articles

  • Incorporating SIAM to improve your Supply Chain Management

    Author: stephen.brunsdon
    Published: 06 March 2017

    How can your organization revolutionize the way it delivers a service to your customers? Reactionary processes are yesterday’s news. Today, it is all about streamlining the supply chain and building IT for IT through Service Integration and Management (SIAM).

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  • ITSM Insight: Key facts driving market change

    Author: stephen.brunsdon
    Published: 30 August 2016

    One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are met.

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  • Replacing your current ITSM solution? Part 1 – Drivers for replacements

    Author: Markos
    Published: 05 July 2013

    Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem?

    Running IT services in a big company is a very complex task, so software is an essential to part of the strategy – along with the right people and processes. At some point, usually within the first 3-5 years of using their current solution, an organization will decide that they need a new one.

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  • Top Tips on How to Make Your Business Users Happy

    Author: Markos
    Published: 13 June 2013

    Axios presents a special guest webinar with George Spalding, Executive Vice President at Pink Elephant: Top Tips on How to Make Your Business Users Happy.

    In our recent survey at SITS 2013 we found that for 61% of IT people, the biggest game changer in ITSM is the shift of focus towards delivering service, not technology.

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  • The ROI of IT Service Management

    Author: Markos
    Published: 18 April 2013

    This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. George will be participating in our webinar on ITSM ROI on Tuesday 30th April.

    It’s been a year or so since my last webinar with Axios Systems.  In that time, as an IT Manager, you’ve probably been working very hard in the background on implementing “stealth” ITSM.  No budget.  You are focused on trying to pull off an IT miracle using existing resources to create a new “Center of Excellence”.  Kudos to you.  Trust me, you are not alone in the universe.

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